Buy Used and New Customer Services Books

The Customer Revolution: How to Thrive When Customers Are in Control

by Patricia B. Seybold, Ronni T. Marshak, Jeffrey M. Lewis

ISBN 13: 9780609607725

Format: Hardcover (416 pages)
Publisher: Crown Business
Published: Mar 2001

Save for later

Money Back Guaranteed: How to be Your Own Consumer Champion

by Anna Tims

ISBN 13: 9780852651469

Format: Paperback (250 pages)
Publisher: Guardian Books
Published: 07 Jan 2010

Save for later

The Management of Sales and Customer Relations: Book of Readings

by Bob Hartley, Michael W. Starkey

ISBN 13: 9781861523860

Format: Paperback (351 pages)
Publisher: Thomson Learning
Published: 26 Aug 1996

Save for later

Capturing Customers Hearts: getting your customers to love your products and your company (Financial Times Series)

by Brian Clegg

ISBN 13: 9780273649311

Format: Hardcover (240 pages)
Publisher: Financial Times/ Prentice Hall
Published: 07 Sep 2000

Save for later

Quality Customer Service for Front Line Staff (Better Management Skills)

by William B. Martin

ISBN 13: 9780749412470

Format: Paperback (96 pages)
Publisher: Kogan Page Ltd
Published: 30 Mar 1994

Save for later

A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong (AGENCY/DISTRIBUTED)

by Janelle Barlow,Claus Moller

ISBN 13: 9781576755822

Format: Paperback (287 pages)
Publisher: Berrett-Koehler Publishers
Published: 30 Aug 2008

Save for later

Success at the Enquiry Desk: Successful Enquiry Answering - Every Time (The successful LIS professional)

by Tim Owen

ISBN 13: 9781856044776

Format: Paperback (114 pages)
Publisher: Facet Publishing
Published: 17 Mar 2003

Save for later

E-Customer: Inspire the wired generations

by Max Mckeown

ISBN 13: 9780273650201

Format: Paperback (256 pages)
Publisher: ft com
Published: 05 Feb 2001

Save for later

High Value Low Cost: How to Create Profitable Customer Delight (Financial Times Series)

by Brian Plowman

ISBN 13: 9780273604372

Format: Hardcover (267 pages)
Publisher: Financial Times/ Prentice Hall
Published: 05 Aug 1994

Save for later

Measuring Customer Satisfaction

by Richard F. Gerson

ISBN 13: 9780749412593

Format: Paperback (144 pages)
Publisher: Kogan Page Ltd
Published: 30 Apr 1994
Other Format: Paperback

Save for later

Cross-selling Success

by Ford Harding

ISBN 13: 9781580627054

Format: Paperback (230 pages)
Publisher: Adams Media Corporation
Published: 31 Oct 2002

Save for later

Take Their Breath Away: How Imaginative Service Creates Devoted Customers

by Chip R. Bell, John R. Patterson

ISBN 13: 9780470443507

Format: Hardcover (304 pages)
Publisher: John Wiley & Sons
Published: 22 May 2009

Save for later