CRM in a week (IAW)
by Naomi Langford-Wood,Brian Slater
ISBN 13: 9780340857663
Format: Paperback (96 pages) Publisher: Hodder & Stoughton Published: 27 Sep 2002
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Creating Customer Value: The Path to Sustainable Competitive Advantage
by Earl Naumann
ISBN 13: 9780538838474
Format: Hardcover (280 pages) Publisher: Thomson Executive Press,U.S. Published: 27 May 1994
The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business
by Karl A. Albrecht
ISBN 13: 9780887305412
Format: Hardcover (256 pages) Publisher: HarperBusiness Published: May 1992 Other Format: Paperback
Broken Windows, Broken Business: How the Smallest Remedies Reap the Biggest Rewards
by Michael Levine
ISBN 13: 9780446698481
Format: Paperback (192 pages) Publisher: Business Plus Imports Published: 09 Nov 2006
A Manager's Guide to BS25999: A Practical Guide to Developing and Implementing a Business Continuity Management System
by T Drewitt
ISBN 13: 9781905356515
Format: Paperback (212 pages) Publisher: IT Governance Published: 02 Jun 2008
One to One Manager: Real World Lessons in Customer Relationship Management
by Don Peppers, Martha Rogers Ph.D
ISBN 13: 9780385494083
Format: Hardcover (268 pages) Publisher: Bantam Doubleday Dell Publishing Group Published: 01 Nov 1999
Customer Mania!: It's Never Too Late to Build a Customer-Focused Company
by Ken Blanchard
ISBN 13: 9780007201396
Format: Hardcover (256 pages) Publisher: HarperCollins Published: 03 Jan 2005
Mass Affluence: Seven New Rules of Marketing to Today's Consumer
by Brian Johnson, Paul Nunes
ISBN 13: 9781591391968
Format: Hardcover (269 pages) Publisher: Harvard Business School Press Published: 01 Aug 2004
Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance)
by David L. Butler Ph.D
ISBN 13: 9780750676847
Format: Paperback (178 pages) Publisher: A Butterworth-Heinemann Title Published: 27 Apr 2004
Excellent Client Service
by Heather Stewart
ISBN 13: 9781853287770
Format: Paperback (224 pages) Publisher: The Law Society Published: 07 Feb 2003
Customer First: A Strategy for Quality Service
by Denis Walker
ISBN 13: 9780566075438
Format: Paperback (168 pages) Publisher: Gower Publishing Ltd Published: 21 Apr 1994
The Quality Revolution: Best Practice from the World's Leading Companies
by Steve Smith
ISBN 13: 9781852511135
Format: Hardcover (400 pages) Publisher: Management Books 2000 Ltd Published: Sep 1994
CRM in a week (IAW)
by Naomi Langford-Wood,Brian Slater
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