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The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business by Karl A. Albrecht

The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business

by Karl A. Albrecht


ISBN 13: 9780887305412

Format: Hardcover (256 pages)
Publisher: HarperBusiness
Published: May 1992
Other Format: Paperback

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Used : $7.85  
 
Used : $7.85
Working in Partnership: Best Practice in Customer-Supplier Relations Working in Partnership: Best Practice in Customer-Supplier Relations by Barrie G. Dale, Bernard Burnes

Working in Partnership: Best Practice in Customer-Supplier Relations

by Barrie G. Dale, Bernard Burnes


ISBN 13: 9780566079979

Format: Hardcover (167 pages)
Publisher: Gower Publishing Ltd
Published: 30 Apr 1998

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Used : $7.85  
 
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Standards in the Service Industry Standards in the Service Industry by Brian Rothery

Standards in the Service Industry

by Brian Rothery


ISBN 13: 9780566078378

Format: Hardcover (177 pages)
Publisher: Gower Publishing Ltd
Published: 29 May 1997

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Used : $8.23  
 
Used : $8.23
Customer Management Scorecard: Managing CRM for Profit Customer Management Scorecard: Managing CRM for Profit by Merlin Stone, Neil Woodcock, Bryan Foss

Customer Management Scorecard: Managing CRM for Profit

by Merlin Stone, Neil Woodcock, Bryan Foss


ISBN 13: 9780749438951

Format: Hardcover (428 pages)
Publisher: Kogan Page
Published: 14 Nov 2002

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Used : $8.27  
 
Used : $8.27
Earning & Keeping Customer Loyalty Made Easy (Made easy guides) Earning & Keeping Customer Loyalty Made Easy (Made easy guides) by Roy Hedges

Earning & Keeping Customer Loyalty Made Easy (Made easy guides)

by Roy Hedges


ISBN 13: 9781902646572

Format: Paperback (150 pages)
Publisher: Lawpack Publishing Ltd
Published: 19 Jun 2000

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Used : $8.29  
 
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Customer Care Customer Care by Sarah Cook

Customer Care

by Sarah Cook


ISBN 13: 9780749420758

Format: Paperback (224 pages)
Publisher: Kogan Page Ltd
Published: 21 Mar 1997
Other Format: Paperback

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Used : $8.38  
 
Used : $8.38
Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance) Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance) by David L. Butler Ph.D

Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance)

by David L. Butler Ph.D


ISBN 13: 9780750676847

Format: Paperback (178 pages)
Publisher: A Butterworth-Heinemann Title
Published: 27 Apr 2004

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Used : $8.54  
 
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Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty (Marketing in Action) Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty (Marketing in Action) by Merlin Stone, Neil Woodcock, Liz Machtynger

Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty (Marketing in Action)

by Merlin Stone, Neil Woodcock, Liz Machtynger


ISBN 13: 9780749427009

Format: Paperback (228 pages)
Publisher: Kogan Page Ltd
Published: 01 Apr 2000
Other Format: Paperback

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Used : $8.58  
 
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Consumers & Services Consumers & Services by Mark Gabbott

Consumers & Services

by Mark Gabbott


ISBN 13: 9780471962694

Format: Paperback (284 pages)
Publisher: John Wiley & Sons
Published: 19 May 1998

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Used : $8.72  
New : $70.41  
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Total Quality Management: Text, Cases and Readings Total Quality Management: Text, Cases and Readings by Joel E. Ross

Total Quality Management: Text, Cases and Readings

by Joel E. Ross


ISBN 13: 9780749413460

Format: Paperback (352 pages)
Publisher: Kogan Page Ltd
Published: 30 Jul 1994

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Used : $8.82  
 
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Customer First: A Strategy for Quality Service Customer First: A Strategy for Quality Service by Denis Walker

Customer First: A Strategy for Quality Service

by Denis Walker


ISBN 13: 9780566075438

Format: Paperback (168 pages)
Publisher: Gower Publishing Ltd
Published: 21 Apr 1994

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Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship by Frederick Newell

Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship

by Frederick Newell


ISBN 13: 9780749439477

Format: Hardcover (256 pages)
Publisher: Kogan Page Ltd
Published: 03 May 2003
Other Format: Hardcover

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Used : $8.82  
 
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