Exceptional Care for Your Valued Client
by Bob Nicoll, LuAnn Buechler
ISBN 13: 9781907722240
Format: Paperback (278 pages) Publisher: Ecademy Press Published: 22 Apr 2011
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Customer Management Scorecard: Managing CRM for Profit
by Merlin Stone, Neil Woodcock, Bryan Foss
ISBN 13: 9780749438951
Format: Hardcover (428 pages) Publisher: Kogan Page Published: 14 Nov 2002
Integrated Account Management
by Mark A. Peck
ISBN 13: 9780814403334
Format: Hardcover (336 pages) Publisher: Amacom Published: 30 Mar 1997
CRM in a week (IAW)
by Naomi Langford-Wood,Brian Slater
ISBN 13: 9780340857663
Format: Paperback (96 pages) Publisher: Hodder & Stoughton Published: 27 Sep 2002
The Second Century: Reconnecting Customer and Value Chain through Build-to-Order Moving beyond Mass and Lean Production in the Auto Industry (The MIT Press)
by Matthias Holweg, Fritz K Pil
ISBN 13: 9780262582629
Format: Illustrated (238 pages) Publisher: MIT Press Published: 16 Sep 2005
Mass Affluence: Seven New Rules of Marketing to Today's Consumer
by Brian Johnson, Paul Nunes
ISBN 13: 9781591391968
Format: Hardcover (269 pages) Publisher: Harvard Business School Press Published: 01 Aug 2004
The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business
by Karl A. Albrecht
ISBN 13: 9780887305412
Format: Hardcover (256 pages) Publisher: HarperBusiness Published: May 1992 Other Format: Paperback
Creating Customer Value: The Path to Sustainable Competitive Advantage
by Earl Naumann
ISBN 13: 9780538838474
Format: Hardcover (280 pages) Publisher: Thomson Executive Press,U.S. Published: 27 May 1994
Customer Mania!: It's Never Too Late to Build a Customer-Focused Company
by Ken Blanchard
ISBN 13: 9780007201396
Format: Hardcover (256 pages) Publisher: HarperCollins Published: 03 Jan 2005 Other Format: Hardcover
The Eleventh Commandment: Transforming to "Own" Customers
by Sandra Vandermerwe
ISBN 13: 9780471958239
Format: Hardcover (262 pages) Publisher: Wiley Published: 05 Jun 1996
Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences (Voices That Matter)
by Nathan Shedroff, Steve Diller, Darrel Rhea
ISBN 13: 9780321552341
Format: Paperback (160 pages) Publisher: New Riders Published: 05 Feb 2008
Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance)
by David L. Butler Ph.D
ISBN 13: 9780750676847
Format: Paperback (178 pages) Publisher: A Butterworth-Heinemann Title Published: 27 Apr 2004