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Creating Customer Value: The Path to Sustainable Competitive Advantage

by Earl Naumann

ISBN 13: 9780538838474

Format: Hardcover (280 pages)
Publisher: Thomson Executive Press,U.S.
Published: 27 May 1994

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How to Mind Read Your Customers: Using Insights from Psychology to Increase Sales and Develop Better Business Relationships

by David P. Snyder

ISBN 13: 9780814405994

Format: Paperback (216 pages)
Publisher: Amacom
Published: 01 Jul 2001

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Service Marketing: Quality and Financial Impact with Software

by Roland T. Rust,Anthony J. Zahorik,Timothy L. Keiningham

ISBN 13: 9780673991454

Format: Hardcover (500 pages)
Publisher: Pearson
Published: 07 Jan 1997

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Tell Your Clients Where to Go!: A Practical Guide to Providing Passionate Client Leadership

by Todd Sebastian

ISBN 13: 9780741449030

Format: Paperback (192 pages)
Publisher: Infinity Pub
Published: 29 Aug 2008

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Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!: Why Customer Strategies Fail and Ten Steps to Do Them Right!

by Lior Arussy

ISBN 13: 9780471713920

Format: Hardcover (224 pages)
Publisher: John Wiley & Sons
Published: 11 Mar 2005

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Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

by Madeline Bodin

ISBN 13: 9781578200269

Format: Paperback (144 pages)
Publisher: Routledge
Published: Dec 1998

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CUSTOMER CARE 3RD EDITION

by Sarah Cook

ISBN 13: 9780749432362

Format: Paperback (224 pages)
Publisher: Kogan Page
Published: 01 Jul 2000
Other Format: Paperback

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Beyond Customer Service: Effective Programs for Retaining Your Customers (50-Minute Series)

by Richard F. Gerson

ISBN 13: 9781560524618

Format: Paperback (120 pages)
Publisher: Course Technology Inc
Published: 17 Feb 1998

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Branded Customer Service: The New Competitive Edge

by Janelle Barlow,Paul Stewart

ISBN 13: 9781576754047

Format: Paperback (264 pages)
Publisher: Berrett-Koehler
Published: 01 Sep 2006

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Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers

by Kristin J. Anderson,Ron Zemke

ISBN 13: 9780814478844

Format: Paperback (176 pages)
Publisher: Amacom
Published: 07 Jan 1995

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Special Edition Using Microsoft CRM

by Laura Brown,John Gravely

ISBN 13: 9780789728821

Format: Paperback (552 pages)
Publisher: QUE
Published: 07 Aug 2003

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Customer Care Management

by Andrew Brown

ISBN 13: 9780750600569

Format: Paperback (128 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 15 Feb 1991
Other Format: Hardcover

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