Obtaining and Retaining Customers (Universal Manager)
by Andy Whalley, Ian Headon
ISBN 13: 9780948672927
Format: Paperback (110 pages) Publisher: Scitech Educational Ltd Published: 01 Oct 2001
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CRM Handbook, The: A Business Guide to Customer Relationship Management: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series)
by Jill Dyché
ISBN 13: 9780201730623
Format: Paperback (332 pages) Publisher: Addison-Wesley Professional Published: 09 Aug 2001
Marketing Customer Interface 2000-2001: CIM Coursebook 00/01 (CIM Advanced Certificate Workbook)
by Rosemary Phipps, Craig Simmons
ISBN 13: 9780750649216
Format: Paperback (392 pages) Publisher: Butterworth-Heinemann Ltd Published: 12 Jun 2000
Cim Certificate - Paper 2: Customer Communications in Marketing: Study Text (2002) (CIM Study Text S.: Certificate)
by BPP
ISBN 13: 9780751741261
Format: Paperback Publisher: BPP Publishing Ltd Published: 30 Aug 2002
CIM Study Text: Understanding Customers Paper 2 (Cima Study Text)
by The CIM
ISBN 13: 9780751740653
Format: Paperback Publisher: BPP Publishing Ltd Published: Apr 1998
10 Steps to Successful Customer Service
by Maxine Kamin
ISBN 13: 9781562865900
Format: Paperback (192 pages) Publisher: ASTD Press Published: 28 May 2010
25 Tips for Excellent Customer Service: An Action Plan for Service Success (Institute of Management)
by Ian. Linton
ISBN 13: 9780273609742
Format: Paperback (192 pages) Publisher: Financial Times/ Prentice Hall Published: 24 Mar 1995
Deliver Outstanding Customer Service: 2nd edition: Gain and Retain Customers and Stay Ahead of the Competition (How to Gain and Retain Customers and Stay Ahead of the Compe)
by Susan Nash, Derek Nash
ISBN 13: 9781857037838
Format: Paperback (240 pages) Publisher: How To Books Ltd Published: 01 May 2002
CIM Customer Communications 2004: Study Text (Cim Study Text)
by BPP Professional Education
ISBN 13: 9780751715873
Format: Paperback Publisher: BPP Professional Education Published: 31 May 2004
From Customer Retention to a Holistic Stakeholder Management System: Living a Vision
by
ISBN 13: 9783540774297
Format: Hardcover (221 pages) Publisher: Springer Published: 11 Feb 2008
CIM Practice and Revision Kit: Understanding Customers Paper 2 (Cim Practice & Revision Kit)
ISBN 13: 9780751749519
Format: Paperback Publisher: BPP Publishing Ltd Published: Feb 1998
The Customer's Victory: From Corporation to Co-Operation
by Fran cois Dupuy
ISBN 13: 9780253212894
Format: Paperback (224 pages) Publisher: Indiana University Press Published: 01 Jan 1999 Other Format: Hardcover