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Total Access: Giving Customers What They Want in an Anytime, Anywhere World

by Regis Mckenna

ISBN 13: 9781578512447

Format: Hardcover (240 pages)
Publisher: Harvard Business School Press
Published: 01 Mar 2002

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Customer Relationship Management

by Ed Peelen

ISBN 13: 9780273681779

Format: Paperback (433 pages)
Publisher: Financial Times/ Prentice Hall
Published: 12 May 2005

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Customer Message Management: Increasing Marketing's Impact on Selling: Selling More Through Customer-Ready (American Marketing Association)

by Tim Riesterer

ISBN 13: 9780324313161

Format: Hardcover (192 pages)
Publisher: South-Western, Division of Thomson Learning
Published: 15 Sep 2005

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S/NVQ Level 2 Customer Service (S/NVQ Customer Services)

by Ms Sally Bradley

ISBN 13: 9780435451691

Format: Paperback (328 pages)
Publisher: Heinemann
Published: 28 May 2003
Other Format: Paperback

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Join the Conversation: How to Engage Marketing-Weary Consumers with the Power of Community, Dialogue, and Partnership

by Joseph Jaffe

ISBN 13: 9780470137321

Format: Hardcover (320 pages)
Publisher: Wiley
Published: 06 Nov 2007

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Consumer Services and Economic Development

by Colin C. Williams

ISBN 13: 9780415145053

Format: Illustrated (308 pages)
Publisher: Routledge
Published: 17 Apr 1997

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A Marketing Action Plan for the Growing Business (Business enterprise)

by John Leppard, Shailendra Vyakarnam

ISBN 13: 9780749413132

Format: Paperback (208 pages)
Publisher: Kogan Page
Published: 1995
Other Format: Paperback

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Managing Knock Your Socks Off Service: Second Edition revisions by Chip Bell and Dave Zielinski

by Chip R. Bell,Ron Zemke

ISBN 13: 9780814473689

Format: Paperback (232 pages)
Publisher: Amacom
Published: 01 May 2007
Other Format: Paperback

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Handbook of Customer Satisfaction and Loyalty Measurement

by Nigel Hill, Jim Alexander

ISBN 13: 9780566081941

Format: Hardcover (290 pages)
Publisher: Gower Publishing Ltd
Published: 30 Aug 2000

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Collaborative Customer Relationship Management: Taking CRM to the Next Level

by

ISBN 13: 9783540002277

Format: Hardcover (273 pages)
Publisher: Springer
Published: 08 Aug 2003

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Connecting to Customers (Bpg-Other)

by Microsoft Press

ISBN 13: 9780735615007

Format: Hardcover (220 pages)
Publisher: Microsoft Press,U.S.
Published: 01 Mar 2002

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The Relationship-based Enterprise: Powering Business Success Through Customer Relationship Management

by Ray McKenzie

ISBN 13: 9780070860810

Format: Hardcover (367 pages)
Publisher: McGraw-Hill Inc.,US
Published: 01 Feb 2001

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