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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

by Leonardo Inghilleri,Micah Solomon,Horst Schulze

ISBN 13: 9780814415382

Format: Hardcover (192 pages)
Publisher: AMACOM
Published: 16 May 2010

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CRM in a week (IAW)

by Naomi Langford-Wood,Brian Slater

ISBN 13: 9780340857663

Format: Paperback (96 pages)
Publisher: Hodder & Stoughton
Published: 27 Sep 2002

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Collaborative Customer Relationship Management: Taking CRM to the Next Level

by

ISBN 13: 9783540002277

Format: Hardcover (273 pages)
Publisher: Springer
Published: 08 Aug 2003

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Successful Customer Relationship Marketing: New Thinking, New Strategies, New Tools for Getting Closer to Your Customers

by Merlin Stone, Bryan Foss

ISBN 13: 9780749435790

Format: Hardcover (448 pages)
Publisher: Kogan Page Ltd
Published: 01 Jul 2001

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e-Market Dominance: How to Use the Internet to Win & Keep Customers

by Brian Ash,Tom Lambert

ISBN 13: 9780077098070

Format: Paperback (220 pages)
Publisher: McGraw-Hill Publishing Co.
Published: 01 Mar 2001

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Management of Service Operations (Book & CD Rom Pack)

by Nevan Wright

ISBN 13: 9780304705283

Format: Paperback (256 pages)
Publisher: Thomson Learning
Published: 22 Jul 1999

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The Invisible Touch: The Four Keys to Modern Marketing

by Harry Beckwith

ISBN 13: 9781587990670

Format: Paperback (256 pages)
Publisher: Texere Publishing
Published: 01 Mar 2001
Other Format: Hardcover

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Relationship Selling (Fell's Official Know-it-all Guide)

by Orv Owens

ISBN 13: 9780883910696

Format: Paperback (224 pages)
Publisher: Frederick Fell
Published: 01 Jan 2003

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Hot Prospects: The Proven Prospecting System to Ramp Up Your Sales Career

by Bill Good

ISBN 13: 9781416542919

Format: Hardcover (272 pages)
Publisher: Scribner
Published: 18 Aug 2008

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The Behavioral Advantage - What the Smartest, Most Successful Companies

by Bacon

ISBN 13: 9780814472255

Format: Hardcover (320 pages)
Publisher: Amacom
Published: 01 May 2004

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Service Is Front Stage: Positioning Services for Value Advantage (Insead Business Press)

by James Teboul

ISBN 13: 9780230006607

Format: Illustrated (160 pages)
Publisher: Palgrave Macmillan
Published: 13 Oct 2006

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Successful Customer Care In A Week (Successful Business in a Week S.)

by John H. Wellemin

ISBN 13: 9780340627402

Format: Paperback (96 pages)
Publisher: Hodder Arnold H&S
Published: 02 Feb 1995

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