Buy Used and New Customer Services Books

The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company

by Robert Spector, Patrick D. McCarthy

ISBN 13: 9780471584964

Format: Hardcover (244 pages)
Publisher: John Wiley & Sons
Published: 14 Nov 1995

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Ready-made Activities for Customer Care Skills (Institute of Management)

by Simon Johnson

ISBN 13: 9780273606840

Format: Paperback (224 pages)
Publisher: Financial Times Prentice Hall
Published: 23 Aug 1994

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Relationship Marketing for Competitive Advantage: Winning and Keeping Customers (Management readers)

by Martin Christopher, Adrian Payne

ISBN 13: 9780750620208

Format: Hardcover (304 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 04 Sep 1995

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Deliver Outstanding Customer Service: 2nd edition: Gain and Retain Customers and Stay Ahead of the Competition (How to Gain and Retain Customers and Stay Ahead of the Compe)

by Susan Nash, Derek Nash

ISBN 13: 9781857037838

Format: Paperback (240 pages)
Publisher: How To Books Ltd
Published: 01 May 2002

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Consumer-Centric Category Management: How to Increase Profits by Managing Categories Based on Consumer Needs

by ACNielsen,Al Heller,John Karolefski

ISBN 13: 9780471703594

Format: Illustrated (368 pages)
Publisher: Wiley
Published: 21 Nov 2005

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S/NVQ Level 2 Customer Service (S/NVQ Customer Services)

by Ms Sally Bradley

ISBN 13: 9780435451691

Format: Paperback (328 pages)
Publisher: Heinemann
Published: 28 May 2003
Other Format: Paperback

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We: The Ideal Customer Relationship

by Steve Yastrow

ISBN 13: 9781590791219

Format: Hardcover (216 pages)
Publisher: Select Books Inc
Published: 01 Oct 2007

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Working in Partnership: Best Practice in Customer-Supplier Relations

by Barrie G. Dale, Bernard Burnes

ISBN 13: 9780566079979

Format: Hardcover (167 pages)
Publisher: Gower Publishing Ltd
Published: 30 Apr 1998

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Profitable Customers (Professional paperbacks series)

by Charles Wilson

ISBN 13: 9780749428259

Format: Paperback (224 pages)
Publisher: Kogan Page Ltd
Published: 25 Sep 1998

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Customers.Com: How to Create a Profitable Business Strategy for the Internet and Beyond

by Patricia B. Seybold,Ronni T. Marshak

ISBN 13: 9780812930375

Format: Hardcover (360 pages)
Publisher: Times Books
Published: Nov 1998

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One: A Consumer Revolution for Business

by Stefan Engeseth

ISBN 13: 9781904879367

Format: Paperback (240 pages)
Publisher: Cyan Books and Marshall Cavendish
Published: 31 Jan 2006

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Marketing Customer Interface 2002-2003 (CIM Coursebook)

by Rosemary Phipps, Craig Simmons

ISBN 13: 9780750657044

Format: Paperback (440 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 20 Jun 2002

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