Buy Used and New Customer Services Books

25 Tips for Excellent Customer Service: An Action Plan for Service Success (Institute of Management)

by Ian. Linton

ISBN 13: 9780273609742

Format: Paperback (192 pages)
Publisher: Financial Times/ Prentice Hall
Published: 24 Mar 1995

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The Customer Revolution: How to Thrive When Customers Are in Control

by Patricia B. Seybold, Ronni T. Marshak, Jeffrey M. Lewis

ISBN 13: 9780609607725

Format: Hardcover (416 pages)
Publisher: Crown Business
Published: Mar 2001

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Lessons in Service from Charlie Trotter (Lessons from Charlie Trotter)

by Edmund Lawler

ISBN 13: 9781580083157

Format: Hardcover (240 pages)
Publisher: Ten Speed Press
Published: 18 Sep 2001

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Tell Your Clients Where to Go!: A Practical Guide to Providing Passionate Client Leadership

by Todd Sebastian

ISBN 13: 9780741449030

Format: Paperback (192 pages)
Publisher: Infinity Pub
Published: 29 Aug 2008

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Stop Acting Like a Seller and Start Thinking Like a Buyer: Improve Sales Effectiveness by Helping Customers Buy

by Acuff

ISBN 13: 9780470068342

Format: Hardcover (270 pages)
Publisher: Wiley
Published: 17 Apr 2007

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How to Mind Read Your Customers: Using Insights from Psychology to Increase Sales and Develop Better Business Relationships

by David P. Snyder

ISBN 13: 9780814405994

Format: Paperback (216 pages)
Publisher: Amacom
Published: 01 Jul 2001

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Service Marketing: Quality and Financial Impact with Software

by Roland T. Rust,Anthony J. Zahorik,Timothy L. Keiningham

ISBN 13: 9780673991454

Format: Hardcover (500 pages)
Publisher: Pearson
Published: 07 Jan 1997

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CUSTOMER CARE 3RD EDITION

by Sarah Cook

ISBN 13: 9780749432362

Format: Paperback (224 pages)
Publisher: Kogan Page
Published: 01 Jul 2000
Other Format: Paperback

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Beyond Customer Service: Effective Programs for Retaining Your Customers (50-Minute Series)

by Richard F. Gerson

ISBN 13: 9781560524618

Format: Paperback (120 pages)
Publisher: Course Technology Inc
Published: 17 Feb 1998

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Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

by Madeline Bodin

ISBN 13: 9781578200269

Format: Paperback (144 pages)
Publisher: Routledge
Published: Dec 1998

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Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods

by Bob E. Hayes

ISBN 13: 9780873893626

Format: Hardcover (285 pages)
Publisher: McGraw-Hill Inc.,US
Published: Dec 1997

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Branded Customer Service: The New Competitive Edge

by Janelle Barlow,Paul Stewart

ISBN 13: 9781576754047

Format: Paperback (264 pages)
Publisher: Berrett-Koehler
Published: 01 Sep 2006

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