Buy Used and New Customer Services Books

How to Mind Read Your Customers: Using Insights from Psychology to Increase Sales and Develop Better Business Relationships

by David P. Snyder

ISBN 13: 9780814405994

Format: Paperback (216 pages)
Publisher: Amacom
Published: 01 Jul 2001

Save for later

Service Marketing: Quality and Financial Impact with Software

by Roland T. Rust,Anthony J. Zahorik,Timothy L. Keiningham

ISBN 13: 9780673991454

Format: Hardcover (500 pages)
Publisher: Pearson
Published: 07 Jan 1997

Save for later

CUSTOMER CARE 3RD EDITION

by Sarah Cook

ISBN 13: 9780749432362

Format: Paperback (224 pages)
Publisher: Kogan Page
Published: 01 Jul 2000
Other Format: Paperback

Save for later

Beyond Customer Service: Effective Programs for Retaining Your Customers (50-Minute Series)

by Richard F. Gerson

ISBN 13: 9781560524618

Format: Paperback (120 pages)
Publisher: Course Technology Inc
Published: 17 Feb 1998

Save for later

Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

by Madeline Bodin

ISBN 13: 9781578200269

Format: Paperback (144 pages)
Publisher: Routledge
Published: Dec 1998

Save for later

Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods

by Bob E. Hayes

ISBN 13: 9780873893626

Format: Hardcover (285 pages)
Publisher: McGraw-Hill Inc.,US
Published: Dec 1997

Save for later

Branded Customer Service: The New Competitive Edge

by Janelle Barlow,Paul Stewart

ISBN 13: 9781576754047

Format: Paperback (264 pages)
Publisher: Berrett-Koehler
Published: 01 Sep 2006

Save for later

Measuring Customer Satisfaction (50-Minute Series)

by Richard F. Gerson

ISBN 13: 9781560521785

Format: Paperback (112 pages)
Publisher: Crisp Publications Inc
Published: 10 Feb 1993
Other Format: Paperback

Save for later

Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers

by Kristin J. Anderson,Ron Zemke

ISBN 13: 9780814478844

Format: Paperback (176 pages)
Publisher: Amacom
Published: 07 Jan 1995

Save for later

Special Edition Using Microsoft CRM

by Laura Brown,John Gravely

ISBN 13: 9780789728821

Format: Paperback (552 pages)
Publisher: QUE
Published: 07 Aug 2003

Save for later

Customer Care Management

by Andrew Brown

ISBN 13: 9780750600569

Format: Paperback (128 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 15 Feb 1991
Other Format: Hardcover

Save for later

Connecting with Your Customers (Harvard Results Driven Manager)

by Harvard Business School Press

ISBN 13: 9781422103234

Format: Paperback (192 pages)
Publisher: Harvard Business School Press
Published: 01 Nov 2006

Save for later