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The Relationship-based Enterprise: Powering Business Success Through Customer Relationship Management

by Ray McKenzie

ISBN 13: 9780070860810

Format: Hardcover (367 pages)
Publisher: McGraw-Hill Inc.,US
Published: 01 Feb 2001

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Customer Loyalty and Success

by James J. Lynch

ISBN 13: 9780333639108

Format: Hardcover (312 pages)
Publisher: Palgrave Macmillan
Published: 19 Jun 1995

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Creating Customer Value: The Path to Sustainable Competitive Advantage

by Earl Naumann

ISBN 13: 9780538838474

Format: Hardcover (280 pages)
Publisher: Thomson Executive Press,U.S.
Published: 27 May 1994

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The Engaged Customer: the New Rules of Internet Direct Marketing

by Hans Peter Brondmo, Geoffrey Moore

ISBN 13: 9780066620787

Format: Hardcover (288 pages)
Publisher: HarperCollins
Published: 19 Dec 2000
Other Format: Paperback

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Customer Relationship Management: How to Turn a Good Business into a Great One (Medical Radiology / Diagnostic Imaging)

by Graham Roberts-Phelps

ISBN 13: 9781854181190

Format: Paperback (230 pages)
Publisher: Thorogood
Published: 23 Feb 2001

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Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!: Why Customer Strategies Fail and Ten Steps to Do Them Right!

by Lior Arussy

ISBN 13: 9780471713920

Format: Hardcover (224 pages)
Publisher: John Wiley & Sons
Published: 11 Mar 2005

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Firing on All Cylinders: Tried and Tested Techniques to Improve the Performance of Your Organization

by Jim Clemmer, Barry Sheehy

ISBN 13: 9780749910761

Format: Hardcover (304 pages)
Publisher: Piatkus Books
Published: 25 Jul 1991
Other Format: Hardcover, Paperback

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Word-of-mouth Marketing

by Jerry R. Wilson

ISBN 13: 9780471524953

Format: Hardcover (272 pages)
Publisher: John Wiley & Sons
Published: 06 Dec 1990

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25 Tips for Excellent Customer Service: An Action Plan for Service Success (Institute of Management)

by Ian. Linton

ISBN 13: 9780273609742

Format: Paperback (192 pages)
Publisher: Financial Times/ Prentice Hall
Published: 24 Mar 1995

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The Customer Revolution: How to Thrive When Customers Are in Control

by Patricia B. Seybold, Ronni T. Marshak, Jeffrey M. Lewis

ISBN 13: 9780609607725

Format: Hardcover (416 pages)
Publisher: Crown Business
Published: Mar 2001

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Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (& Employee) Experience

by Shep Hyken

ISBN 13: 9781608321063

Format: Hardcover (224 pages)
Publisher: Greenleaf Book Group LLC
Published: 01 Apr 2011

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Lessons in Service from Charlie Trotter (Lessons from Charlie Trotter)

by Edmund Lawler

ISBN 13: 9781580083157

Format: Hardcover (240 pages)
Publisher: Ten Speed Press
Published: 18 Sep 2001

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