Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone
by Mitch Joel
ISBN 13: 9780446548236
Format: Hardcover (304 pages) Publisher: Business Plus Published: 07 Sep 2010
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A Marketing Action Plan for the Growing Business (Business enterprise)
by John Leppard, Shailendra Vyakarnam
ISBN 13: 9780749413132
Format: Paperback (208 pages) Publisher: Kogan Page Published: 1995
Ready-made Activities for Customer Care Skills (Institute of Management)
by Simon Johnson
ISBN 13: 9780273606840
Format: Paperback (224 pages) Publisher: Financial Times Prentice Hall Published: 23 Aug 1994
The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company
by Robert Spector, Patrick D. McCarthy
ISBN 13: 9780471584964
Format: Hardcover (244 pages) Publisher: John Wiley & Sons Published: 14 Nov 1995
Relationship Marketing for Competitive Advantage: Winning and Keeping Customers (Management readers)
by Martin Christopher, Adrian Payne
ISBN 13: 9780750620208
Format: Hardcover (304 pages) Publisher: Butterworth-Heinemann Ltd Published: 04 Sep 1995
Consumer-Centric Category Management: How to Increase Profits by Managing Categories Based on Consumer Needs
by ACNielsen,Al Heller,John Karolefski
ISBN 13: 9780471703594
Format: Illustrated (368 pages) Publisher: Wiley Published: 21 Nov 2005
Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care Program and Make it Work (Financial Times Series)
by Patricia. Wellington
ISBN 13: 9780273614722
Format: Hardcover (256 pages) Publisher: Financial Times/ Prentice Hall Published: 27 Oct 1995
Profitable Customers (Professional paperbacks series)
by Charles Wilson
ISBN 13: 9780749428259
Format: Paperback (224 pages) Publisher: Kogan Page Ltd Published: 25 Sep 1998
One: A Consumer Revolution for Business
by Stefan Engeseth
ISBN 13: 9781904879367
Format: Paperback (240 pages) Publisher: Cyan Books and Marshall Cavendish Published: 31 Jan 2006
Marketing Customer Interface 2002-2003 (CIM Coursebook)
by Rosemary Phipps, Craig Simmons
ISBN 13: 9780750657044
Format: Paperback (440 pages) Publisher: Butterworth-Heinemann Ltd Published: 20 Jun 2002
Exceeding Customer Expectations: Find Out What Your Customers Want - and Give Them Even More (How to Books (Midpoint))
by Susan Nash, Derek Nash
ISBN 13: 9781857035643
Format: Paperback (208 pages) Publisher: How To Books Ltd Published: Feb 2000
Customer Management Scorecard: Managing CRM for Profit
by Merlin Stone, Neil Woodcock, Bryan Foss
ISBN 13: 9780749438951
Format: Hardcover (428 pages) Publisher: Kogan Page Published: 14 Nov 2002