Buy Used and New Customer Services Books

Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive

by Jim Sterne

ISBN 13: 9780471382584

Format: Paperback (368 pages)
Publisher: John Wiley & Sons
Published: 01 Jun 2000
Other Format: Paperback

Save for later

A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong (AGENCY/DISTRIBUTED)

by Janelle Barlow,Claus Moller

ISBN 13: 9781576755822

Format: Paperback (287 pages)
Publisher: Berrett-Koehler Publishers
Published: 30 Aug 2008

Save for later

Business of Service Management: (The Lean Communications Provider) Managing Profitably in the Global Communications Market

by Keith Willets,Elizabeth B. Adams

ISBN 13: 9780070703063

Format: Paperback (252 pages)
Publisher: McGraw-Hill Inc.,US
Published: 01 Jun 1996

Save for later

Consumers & Services

by Mark Gabbott

ISBN 13: 9780471962694

Format: Paperback (284 pages)
Publisher: John Wiley & Sons
Published: 19 May 1998

Save for later

S/NVQ Level 2 Customer Service (S/NVQ Customer Services)

by Ms Sally Bradley

ISBN 13: 9780435451691

Format: Paperback (328 pages)
Publisher: Heinemann
Published: 28 May 2003

Save for later

E-process Edge: Creating Customer Value and Business Wealth in the Internet (ComputerWorld Books for IT Leaders)

by Peter G.W. Keen, Mark McDonald, Peter Keene

ISBN 13: 9780072126266

Format: Hardcover (300 pages)
Publisher: Osborne/McGraw-Hill,U.S.
Published: 01 Jul 2000

Save for later

Emotionomics: Leveraging Emotions for Business Success

by Dan Hill

ISBN 13: 9780749453992

Format: Hardcover (368 pages)
Publisher: Kogan Page
Published: 03 Nov 2008

Save for later

Relationship Marketing for Competitive Advantage: Winning and Keeping Customers (Management readers)

by Martin Christopher, Adrian Payne

ISBN 13: 9780750620208

Format: Hardcover (304 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 04 Sep 1995

Save for later

Data Mining Techniques: Marketing, Sales and Customer Support

by Michael J. A. Berry, Gordon Linoff

ISBN 13: 9780471179801

Format: Paperback (464 pages)
Publisher: John Wiley & Sons
Published: 19 Jun 1997
Other Format: Paperback

Save for later

Driving Customer Equity: How Customer Lifetime Value is Reshaping Corporate Strategy

by Roland T. Rust

ISBN 13: 9780684864662

Format: Illustrated (308 pages)
Publisher: Free Press
Published: 27 Jun 2000

Save for later

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove,James D. Power

ISBN 13: 9781591841098

Format: Hardcover (288 pages)
Publisher: Portfolio
Published: 20 Jan 2007

Save for later

Customer Relationship Management

by Ed Peelen

ISBN 13: 9780273681779

Format: Paperback (433 pages)
Publisher: Financial Times/ Prentice Hall
Published: 12 May 2005

Save for later