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When Customers Think We Don't Care (2nd Edition of Enemy Within) When Customers Think We Don't Care (2nd Edition of Enemy Within) by Richard W. Buchanan

When Customers Think We Don't Care (2nd Edition of Enemy Within)

by Richard W. Buchanan


ISBN 13: 9780074709306

Format: Paperback (256 pages)
Publisher: McGraw-Hill Professional
Published: 01 Mar 2002

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One to One Manager: Real World Lessons in Customer Relationship Management One to One Manager: Real World Lessons in Customer Relationship Management by Don Peppers, Martha Rogers Ph.D

One to One Manager: Real World Lessons in Customer Relationship Management

by Don Peppers, Martha Rogers Ph.D


ISBN 13: 9780385494083

Format: Hardcover (268 pages)
Publisher: Bantam Doubleday Dell Publishing Group
Published: 01 Nov 1999
Other Format: Paperback

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Simply Better: Winning and Keeping Customers by Delivering What Matters Most Simply Better: Winning and Keeping Customers by Delivering What Matters Most by Patrick Barwise,Sean Meehan

Simply Better: Winning and Keeping Customers by Delivering What Matters Most

by Patrick Barwise,Sean Meehan


ISBN 13: 9780875843988

Format: Illustrated (216 pages)
Publisher: Harvard Business Review Press
Published: 12 Aug 2004

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The Customer Service Pocketbook (Sales & Marketing S.) The Customer Service Pocketbook (Sales & Marketing S.) by Tony Newby,Sean McManus

The Customer Service Pocketbook (Sales & Marketing S.)

by Tony Newby,Sean McManus


ISBN 13: 9781870471107

Format: Paperback (128 pages)
Publisher: Management Pocketbooks
Published: Dec 1991
Other Format: Paperback

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Strategic Customer Care: An Evolutionary Approach to Improving Customer Care and Profitability: An Evolutionary Approach to Increasing Customer Value and Profitability Strategic Customer Care: An Evolutionary Approach to Improving Customer Care and Profitability: An Evolutionary Approach to Increasing Customer Value and Profitability by Stanley A. Brown

Strategic Customer Care: An Evolutionary Approach to Improving Customer Care and Profitability: An Evolutionary Approach to Increasing Customer Value and Profitability

by Stanley A. Brown


ISBN 13: 9780471643425

Format: Hardcover (320 pages)
Publisher: Wiley
Published: 15 Jul 1999

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Customer Care (Training Extras) Customer Care (Training Extras) by Roland Bee, Frances Bee

Customer Care (Training Extras)

by Roland Bee, Frances Bee


ISBN 13: 9780852926093

Format: Paperback (48 pages)
Publisher: Chartered Institute of Personnel & Development
Published: 01 Jul 1995
Other Format: Paperback

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The Call Centre Customer Care Pocketbook (Pocketbooks) The Call Centre Customer Care Pocketbook (Pocketbooks) by Michael Applegarth, Keith Posner

The Call Centre Customer Care Pocketbook (Pocketbooks)

by Michael Applegarth, Keith Posner


ISBN 13: 9781903776339

Format: Paperback (112 pages)
Publisher: Management Pocketbooks
Published: Jan 2005

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Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty (Marketing in Action) Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty (Marketing in Action) by Merlin Stone, Neil Woodcock, Liz Machtynger

Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty (Marketing in Action)

by Merlin Stone, Neil Woodcock, Liz Machtynger


ISBN 13: 9780749427009

Format: Paperback (228 pages)
Publisher: Kogan Page Ltd
Published: 01 Apr 2000
Other Format: Paperback

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Delivering Customer Service: A Practical Guide to Managing Successful Customer Relationships (Business Basics) Delivering Customer Service: A Practical Guide to Managing Successful Customer Relationships (Business Basics) by Sheila Payne

Delivering Customer Service: A Practical Guide to Managing Successful Customer Relationships (Business Basics)

by Sheila Payne


ISBN 13: 9781857033540

Format: Paperback (192 pages)
Publisher: How To Books Ltd
Published: Jun 1997

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e-loyalty: How to Keep Customers Coming Back to Your Website e-loyalty: How to Keep Customers Coming Back to Your Website by Ellen Reid Smith

e-loyalty: How to Keep Customers Coming Back to Your Website

by Ellen Reid Smith


ISBN 13: 9780066620701

Format: Hardcover (304 pages)
Publisher: HarperCollins
Published: 05 Apr 2001

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Customer Service in Leisure and Tourism (Hodder GNVQ - Leisure & Tourism in Action) Customer Service in Leisure and Tourism (Hodder GNVQ - Leisure & Tourism in Action) by John Edmonds, Debbie Betteridge

Customer Service in Leisure and Tourism (Hodder GNVQ - Leisure & Tourism in Action)

by John Edmonds, Debbie Betteridge


ISBN 13: 9780340658406

Format: Paperback (62 pages)
Publisher: Hodder Arnold H&S
Published: 06 May 1997

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Customer Service Excellence (Business Skills Express Series) Customer Service Excellence (Business Skills Express Series) by Debra J. Macneill

Customer Service Excellence (Business Skills Express Series)

by Debra J. Macneill


ISBN 13: 9781556239694

Format: Paperback (100 pages)
Publisher: McGraw-Hill Professional
Published: 01 May 1993

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