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E-process Edge: Creating Customer Value and Business Wealth in the Internet (ComputerWorld Books for IT Leaders) E-process Edge: Creating Customer Value and Business Wealth in the Internet (ComputerWorld Books for IT Leaders) by Peter G.W. Keen, Mark McDonald, Peter Keene

E-process Edge: Creating Customer Value and Business Wealth in the Internet (ComputerWorld Books for IT Leaders)

by Peter G.W. Keen, Mark McDonald, Peter Keene


ISBN 13: 9780072126266

Format: Hardcover (300 pages)
Publisher: Osborne/McGraw-Hill,U.S.
Published: 01 Jul 2000

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A Complaint is a Gift: Using Customer Feedback as a Strategic Tool: Recovering Customer Loyalty When Things Go Wrong A Complaint is a Gift: Using Customer Feedback as a Strategic Tool: Recovering Customer Loyalty When Things Go Wrong by Barlow

A Complaint is a Gift: Using Customer Feedback as a Strategic Tool: Recovering Customer Loyalty When Things Go Wrong

by Barlow


ISBN 13: 9781881052814

Format: Paperback (222 pages)
Publisher: Berrett-Koehler
Published: 01 Feb 1996

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Customer Connections: New Strategies for Growth Customer Connections: New Strategies for Growth by Robert E Wayland, Paul M Cole

Customer Connections: New Strategies for Growth

by Robert E Wayland, Paul M Cole


ISBN 13: 9780875847993

Format: Hardcover (267 pages)
Publisher: Harvard Business School Press
Published: 01 Sep 1997

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Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded (BUSINESS BOOKS) Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded (BUSINESS BOOKS) by Jeff Gee,Val Gee

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded (BUSINESS BOOKS)

by Jeff Gee,Val Gee


ISBN 13: 9780071625791

Format: Illustrated (240 pages)
Publisher: McGraw-Hill Education
Published: 01 Jun 2009

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When Customers Think We Don't Care (2nd Edition of Enemy Within) When Customers Think We Don't Care (2nd Edition of Enemy Within) by Richard W. Buchanan

When Customers Think We Don't Care (2nd Edition of Enemy Within)

by Richard W. Buchanan


ISBN 13: 9780074709306

Format: Paperback (256 pages)
Publisher: McGraw-Hill Professional
Published: 01 Mar 2002

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e-loyalty: How to Keep Customers Coming Back to Your Website e-loyalty: How to Keep Customers Coming Back to Your Website by Ellen Reid Smith

e-loyalty: How to Keep Customers Coming Back to Your Website

by Ellen Reid Smith


ISBN 13: 9780066620701

Format: Hardcover (304 pages)
Publisher: HarperCollins
Published: 05 Apr 2001

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Customer Service Excellence (Business Skills Express Series) Customer Service Excellence (Business Skills Express Series) by Debra J. Macneill

Customer Service Excellence (Business Skills Express Series)

by Debra J. Macneill


ISBN 13: 9781556239694

Format: Paperback (100 pages)
Publisher: McGraw-Hill Professional
Published: 01 May 1993

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Successful Large Account Management Successful Large Account Management by Robert Bruce Miller,Miller,Tad Tuleja

Successful Large Account Management

by Robert Bruce Miller,Miller,Tad Tuleja


ISBN 13: 9780446393560

Format: Paperback (218 pages)
Publisher: Warner Books
Published: May 1992
Other Format: Paperback

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Simply Better: Winning and Keeping Customers by Delivering What Matters Most Simply Better: Winning and Keeping Customers by Delivering What Matters Most by Patrick Barwise,Sean Meehan

Simply Better: Winning and Keeping Customers by Delivering What Matters Most

by Patrick Barwise,Sean Meehan


ISBN 13: 9780875843988

Format: Illustrated (216 pages)
Publisher: Harvard Business Review Press
Published: 12 Aug 2004

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The Customer Service Pocketbook (Sales & Marketing S.) The Customer Service Pocketbook (Sales & Marketing S.) by Tony Newby,Sean McManus

The Customer Service Pocketbook (Sales & Marketing S.)

by Tony Newby,Sean McManus


ISBN 13: 9781870471107

Format: Paperback (128 pages)
Publisher: Management Pocketbooks
Published: Dec 1991
Other Format: Paperback

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Bag the Elephant: How to Win and Keep Big Customers Bag the Elephant: How to Win and Keep Big Customers by Steve Kaplan

Bag the Elephant: How to Win and Keep Big Customers

by Steve Kaplan


ISBN 13: 9781885167620

Format: Hardcover (208 pages)
Publisher: Bard Press
Published: 01 Sep 2005

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Customer Care (Training Extras) Customer Care (Training Extras) by Roland Bee, Frances Bee

Customer Care (Training Extras)

by Roland Bee, Frances Bee


ISBN 13: 9780852926093

Format: Paperback (48 pages)
Publisher: Chartered Institute of Personnel & Development
Published: 01 Jul 1995
Other Format: Paperback

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