Buy Used and New Customer Services Books

Managing Knock Your Socks Off Service (Knock Your Socks Off Series)

by Bell

ISBN 13: 9780814477847

Format: Paperback (210 pages)
Publisher: Jossey Bass
Published: 15 Dec 1992

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Customer-Focused Quality: What to Do on a Monday Morning

by Thomas Hinton, Wini Schaeffer

ISBN 13: 9780131896307

Format: Hardcover (273 pages)
Publisher: NYIF
Published: 02 Jan 1994

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Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance)

by David L. Butler Ph.D

ISBN 13: 9780750676847

Format: Paperback (178 pages)
Publisher: A Butterworth-Heinemann Title
Published: 27 Apr 2004

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E-process Edge: Creating Customer Value and Business Wealth in the Internet (ComputerWorld Books for IT Leaders)

by Peter G.W. Keen, Mark McDonald, Peter Keene

ISBN 13: 9780072126266

Format: Hardcover (300 pages)
Publisher: Osborne/McGraw-Hill,U.S.
Published: 01 Jul 2000

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Blogging to Drive Business: Create and Maintain Valuable Customer Connections (Que Biz-Tech)

by Eric Butow, Rebecca Bollwitt

ISBN 13: 9780789742568

Format: Paperback (192 pages)
Publisher: QUE
Published: 07 Jan 2010

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The Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Customer Loyalty and Profitability

by John Freeland

ISBN 13: 9780071409353

Format: Hardcover (304 pages)
Publisher: McGraw-Hill Education
Published: 16 Oct 2002

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Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded (BUSINESS BOOKS)

by Jeff Gee,Val Gee

ISBN 13: 9780071625791

Format: Illustrated (240 pages)
Publisher: McGraw-Hill Education
Published: 01 Jun 2009

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The Customer Differential: The Complete Guide to Implementing Customer Relationship Management

by Melinda Nykamp

ISBN 13: 9780814406229

Format: Hardcover (224 pages)
Publisher: Amacom
Published: 01 Mar 2001

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I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

by Jeanne Bliss

ISBN 13: 9781591842958

Format: Hardcover (198 pages)
Publisher: PORTFOLIO
Published: 19 Nov 2009

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Customer Connections: New Strategies for Growth

by Robert E Wayland, Paul M Cole

ISBN 13: 9780875847993

Format: Hardcover (267 pages)
Publisher: Harvard Business School Press
Published: 01 Sep 1997

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Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience

by Jonathan M. Tisch, Karl Weber

ISBN 13: 9780470043554

Format: Hardcover (272 pages)
Publisher: John Wiley & Sons
Published: 27 Mar 2007

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The Invisible Customer

by Brian Clegg

ISBN 13: 9780749431440

Format: Paperback (208 pages)
Publisher: Kogan Page Ltd
Published: 01 May 2000

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