Buy Used and New Customer Services Books

Service Breakthroughs: Changing the Rules of the Game

by James L. Heskett,Earl W. Sasser,et al

ISBN 13: 9780029146750

Format: Hardcover (336 pages)
Publisher: The Free Press
Published: 17 Sep 1990

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Managing Knock Your Socks Off Service (Knock Your Socks Off Series)

by Bell

ISBN 13: 9780814477847

Format: Paperback (210 pages)
Publisher: Jossey Bass
Published: 15 Dec 1992

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The Customer Differential: The Complete Guide to Implementing Customer Relationship Management

by Melinda Nykamp

ISBN 13: 9780814406229

Format: Hardcover (224 pages)
Publisher: Amacom
Published: 01 Mar 2001

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I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

by Jeanne Bliss

ISBN 13: 9781591842958

Format: Hardcover (198 pages)
Publisher: PORTFOLIO
Published: 19 Nov 2009

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Customer-Focused Quality: What to Do on a Monday Morning

by Thomas Hinton, Wini Schaeffer

ISBN 13: 9780131896307

Format: Hardcover (273 pages)
Publisher: NYIF
Published: 02 Jan 1994

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Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience

by Jonathan M. Tisch, Karl Weber

ISBN 13: 9780470043554

Format: Hardcover (272 pages)
Publisher: John Wiley & Sons
Published: 27 Mar 2007

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Handbook of Key Customer Relationship Management (Financial Times Series)

by Ken Burnett

ISBN 13: 9780273650317

Format: Hardcover (422 pages)
Publisher: FT PrenticeHall
Published: 13 Dec 2000

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The Invisible Customer

by Brian Clegg

ISBN 13: 9780749431440

Format: Paperback (208 pages)
Publisher: Kogan Page Ltd
Published: 01 May 2000

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When Customers Think We Don't Care (2nd Edition of Enemy Within)

by Richard W. Buchanan

ISBN 13: 9780074709306

Format: Paperback (256 pages)
Publisher: McGraw-Hill Professional
Published: 01 Mar 2002

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One to One Manager: Real World Lessons in Customer Relationship Management

by Don Peppers, Martha Rogers Ph.D

ISBN 13: 9780385494083

Format: Hardcover (268 pages)
Publisher: Bantam Doubleday Dell Publishing Group
Published: 01 Nov 1999
Other Format: Paperback

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Simply Better: Winning and Keeping Customers by Delivering What Matters Most

by Patrick Barwise,Sean Meehan

ISBN 13: 9780875843988

Format: Illustrated (216 pages)
Publisher: Harvard Business Review Press
Published: 12 Aug 2004

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The Customer Service Pocketbook (Sales & Marketing S.)

by Tony Newby,Sean McManus

ISBN 13: 9781870471107

Format: Paperback (128 pages)
Publisher: Management Pocketbooks
Published: Dec 1991
Other Format: Paperback

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