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The Customer Service Pocketbook (Sales & Marketing S.)

by Tony Newby,Sean McManus

ISBN 13: 9781870471107

Format: Paperback (128 pages)
Publisher: Management Pocketbooks
Published: Dec 1991
Other Format: Paperback

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Strategic Customer Care: An Evolutionary Approach to Improving Customer Care and Profitability: An Evolutionary Approach to Increasing Customer Value and Profitability

by Stanley A. Brown

ISBN 13: 9780471643425

Format: Hardcover (320 pages)
Publisher: Wiley
Published: 15 Jul 1999

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Delivering Customer Service: A Practical Guide to Managing Successful Customer Relationships (Business Basics)

by Sheila Payne

ISBN 13: 9781857033540

Format: Paperback (192 pages)
Publisher: How To Books Ltd
Published: Jun 1997

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Customer Care (Training Extras)

by Roland Bee, Frances Bee

ISBN 13: 9780852926093

Format: Paperback (48 pages)
Publisher: Chartered Institute of Personnel & Development
Published: 01 Jul 1995
Other Format: Paperback

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The Call Centre Customer Care Pocketbook (Pocketbooks)

by Michael Applegarth, Keith Posner

ISBN 13: 9781903776339

Format: Paperback (112 pages)
Publisher: Management Pocketbooks
Published: Jan 2005

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Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty (Marketing in Action)

by Merlin Stone, Neil Woodcock, Liz Machtynger

ISBN 13: 9780749427009

Format: Paperback (228 pages)
Publisher: Kogan Page Ltd
Published: 01 Apr 2000
Other Format: Paperback

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CRM Handbook, The: A Business Guide to Customer Relationship Management: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series)

by Jill Dyché

ISBN 13: 9780201730623

Format: Paperback (332 pages)
Publisher: Addison-Wesley Professional
Published: 09 Aug 2001

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e-loyalty: How to Keep Customers Coming Back to Your Website

by Ellen Reid Smith

ISBN 13: 9780066620701

Format: Hardcover (304 pages)
Publisher: HarperCollins
Published: 05 Apr 2001

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Customer Service Excellence (Business Skills Express Series)

by Debra J. Macneill

ISBN 13: 9781556239694

Format: Paperback (100 pages)
Publisher: McGraw-Hill Professional
Published: 01 May 1993

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The Wow Factory: Creating a Customer Focus Revolution in Your Business

by Paul Levesque

ISBN 13: 9780786303861

Format: Hardcover (175 pages)
Publisher: McGraw-Hill Education
Published: 01 Nov 1994

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Mind to Mind Marketing: How to Communicate with Your Customer as a 'Segment of One': Communicate with Your Customers and Create a 'Segment of One'

by Harry Alder

ISBN 13: 9780749433666

Format: Paperback (256 pages)
Publisher: Kogan Page
Published: 01 Apr 2001

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Customer Service in Leisure and Tourism (Hodder GNVQ - Leisure & Tourism in Action)

by John Edmonds, Debbie Betteridge

ISBN 13: 9780340658406

Format: Paperback (62 pages)
Publisher: Hodder Arnold H&S
Published: 06 May 1997

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