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Customer Service Workbook + FREE CD ROM (Business Enterprise)

by Neville Lake, Kristen Hickey

ISBN 13: 9780749437893

Format: Paperback (223 pages)
Publisher: Kogan Page
Published: 03 Oct 2002

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Beyond the Familiar: Long-Term Growth Through Customer Focus and Innovation

by Patrick Barwise,Sean Meehan

ISBN 13: 9780470976319

Format: Hardcover (184 pages)
Publisher: John Wiley & Sons
Published: 11 Mar 2011

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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

by Jack Mitchell

ISBN 13: 9781401300340

Format: Hardcover (304 pages)
Publisher: Hachette USA
Published: 11 Jun 2003

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Equality in Managing Service Delivery

by Rohan Collier

ISBN 13: 9780335197293

Format: Paperback (160 pages)
Publisher: Open University Press
Published: 01 Oct 1998

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Customer Care (Training Extras)

by Roland Bee, Frances Bee

ISBN 13: 9780852926093

Format: Paperback (48 pages)
Publisher: Chartered Institute of Personnel & Development
Published: 01 Jul 1995
Other Format: Paperback

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The Call Centre Customer Care Pocketbook (Pocketbooks)

by Michael Applegarth, Keith Posner

ISBN 13: 9781903776339

Format: Paperback (112 pages)
Publisher: Management Pocketbooks
Published: Jan 2005

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NVQ/SVQ Level 2 Customer Service Candidate Handbook (NVQ Administration)

by Ms Sally Bradley

ISBN 13: 9780435046897

Format: Paperback (288 pages)
Publisher: Heinemann
Published: 03 Mar 2011

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The Stakeholder Strategy: Profiting from Collaborative Business Relationships (AGENCY/DISTRIBUTED)

by Ann Svendsen

ISBN 13: 9781576750476

Format: Hardcover (207 pages)
Publisher: Berrett-Koehler Publishers
Published: 01 Nov 1998

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Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty (Marketing in Action)

by Merlin Stone, Neil Woodcock, Liz Machtynger

ISBN 13: 9780749427009

Format: Paperback (228 pages)
Publisher: Kogan Page Ltd
Published: 01 Apr 2000
Other Format: Paperback

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Strategic Customer Care: An Evolutionary Approach to Improving Customer Care and Profitability: An Evolutionary Approach to Increasing Customer Value and Profitability

by Stanley A. Brown

ISBN 13: 9780471643425

Format: Hardcover (320 pages)
Publisher: Wiley
Published: 15 Jul 1999

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Customer Service in Leisure and Tourism (Hodder GNVQ - Leisure & Tourism in Action)

by John Edmonds, Debbie Betteridge

ISBN 13: 9780340658406

Format: Paperback (62 pages)
Publisher: Hodder Arnold H&S
Published: 06 May 1997

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Mind to Mind Marketing: How to Communicate with Your Customer as a 'Segment of One': Communicate with Your Customers and Create a 'Segment of One'

by Harry Alder

ISBN 13: 9780749433666

Format: Paperback (256 pages)
Publisher: Kogan Page
Published: 01 Apr 2001

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