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The Invisible Customer The Invisible Customer by Brian Clegg

The Invisible Customer

by Brian Clegg


ISBN 13: 9780749431440

Format: Paperback (208 pages)
Publisher: Kogan Page Ltd
Published: 01 May 2000

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When Customers Think We Don't Care (2nd Edition of Enemy Within) When Customers Think We Don't Care (2nd Edition of Enemy Within) by Richard W. Buchanan

When Customers Think We Don't Care (2nd Edition of Enemy Within)

by Richard W. Buchanan


ISBN 13: 9780074709306

Format: Paperback (256 pages)
Publisher: McGraw-Hill Professional
Published: 01 Mar 2002

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Marketing Services: Competing through Quality Marketing Services: Competing through Quality by A. Parasuraman, Leonard L. Berry

Marketing Services: Competing through Quality

by A. Parasuraman, Leonard L. Berry


ISBN 13: 9780029030790

Format: Hardcover (212 pages)
Publisher: The Free Press
Published: 30 Sep 1991
Other Format: Paperback

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CRM Handbook, The: A Business Guide to Customer Relationship Management: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series) CRM Handbook, The: A Business Guide to Customer Relationship Management: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series) by Jill Dyché

CRM Handbook, The: A Business Guide to Customer Relationship Management: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series)

by Jill Dyché


ISBN 13: 9780201730623

Format: Paperback (332 pages)
Publisher: Addison-Wesley Professional
Published: 09 Aug 2001

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How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients by Jeffrey J. Fox

How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients

by Jeffrey J. Fox


ISBN 13: 9780786865956

Format: Hardcover (192 pages)
Publisher: Hachette Books
Published: May 2000

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e-loyalty: How to Keep Customers Coming Back to Your Website e-loyalty: How to Keep Customers Coming Back to Your Website by Ellen Reid Smith

e-loyalty: How to Keep Customers Coming Back to Your Website

by Ellen Reid Smith


ISBN 13: 9780066620701

Format: Hardcover (304 pages)
Publisher: HarperCollins
Published: 05 Apr 2001

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Simply Better: Winning and Keeping Customers by Delivering What Matters Most Simply Better: Winning and Keeping Customers by Delivering What Matters Most by Patrick Barwise,Sean Meehan

Simply Better: Winning and Keeping Customers by Delivering What Matters Most

by Patrick Barwise,Sean Meehan


ISBN 13: 9780875843988

Format: Illustrated (216 pages)
Publisher: Harvard Business Review Press
Published: 12 Aug 2004

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Bag the Elephant: How to Win and Keep Big Customers Bag the Elephant: How to Win and Keep Big Customers by Steve Kaplan

Bag the Elephant: How to Win and Keep Big Customers

by Steve Kaplan


ISBN 13: 9781885167620

Format: Hardcover (208 pages)
Publisher: Bard Press
Published: 01 Sep 2005

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The Customer Service Pocketbook (Sales & Marketing S.) The Customer Service Pocketbook (Sales & Marketing S.) by Tony Newby,Sean McManus

The Customer Service Pocketbook (Sales & Marketing S.)

by Tony Newby,Sean McManus


ISBN 13: 9781870471107

Format: Paperback (128 pages)
Publisher: Management Pocketbooks
Published: Dec 1991
Other Format: Paperback

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Strategic Customer Care: An Evolutionary Approach to Improving Customer Care and Profitability: An Evolutionary Approach to Increasing Customer Value and Profitability Strategic Customer Care: An Evolutionary Approach to Improving Customer Care and Profitability: An Evolutionary Approach to Increasing Customer Value and Profitability by Stanley A. Brown

Strategic Customer Care: An Evolutionary Approach to Improving Customer Care and Profitability: An Evolutionary Approach to Increasing Customer Value and Profitability

by Stanley A. Brown


ISBN 13: 9780471643425

Format: Hardcover (320 pages)
Publisher: Wiley
Published: 15 Jul 1999

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Customer Care (Training Extras) Customer Care (Training Extras) by Roland Bee, Frances Bee

Customer Care (Training Extras)

by Roland Bee, Frances Bee


ISBN 13: 9780852926093

Format: Paperback (48 pages)
Publisher: Chartered Institute of Personnel & Development
Published: 01 Jul 1995
Other Format: Paperback

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The Call Centre Customer Care Pocketbook (Pocketbooks) The Call Centre Customer Care Pocketbook (Pocketbooks) by Michael Applegarth, Keith Posner

The Call Centre Customer Care Pocketbook (Pocketbooks)

by Michael Applegarth, Keith Posner


ISBN 13: 9781903776339

Format: Paperback (112 pages)
Publisher: Management Pocketbooks
Published: Jan 2005

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