Up Close and Personal?: Customer Relationship Marketing at Work
by Paul R Gamble,Merlin Stone,Neil Woodcock,Bryan Foss
ISBN 13: 9780749438319
Format: CD-ROM (368 pages) Publisher: Kogan Page Published: 03 Dec 2002 Other Format: Hardcover
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Delivering Knock Your Socks Off Service
by Performance Research Associates
ISBN 13: 9780814473658
Format: Paperback (192 pages) Publisher: Amacom Published: 01 Oct 2006
IMOLP Customer Focus: Workbook 4 (Institute of Management Open Learning Programme S.)
by THE INSTITUTE OF MANAGEMENT, Gareth Lewis BSc (Hons) PGCE MSc MIPD
ISBN 13: 9780750636636
Format: Paperback (96 pages) Publisher: Pergamon Flexible Learning Published: 21 Aug 1997
Contagious Customer Care
by Nicky Frisby,Ian Chakravorty,Alison Lawrence
ISBN 13: 9780953728459
Format: Paperback (190 pages) Publisher: Go MAD Books Published: 29 Nov 2001
Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred
by Michael Heppell
ISBN 13: 9780273707929
Format: Illustrated (144 pages) Publisher: Prentice Hall Published: 08 Jun 2006
Marketing Services: Competing through Quality
by A. Parasuraman, Leonard L. Berry
ISBN 13: 9780029030790
Format: Hardcover (212 pages) Publisher: The Free Press Published: 30 Sep 1991 Other Format: Paperback
Successful Global Account Management: Key Strategies and Tools for Managing Global Customers
by Nick Speare, Kevin Wilson
ISBN 13: 9780749436049
Format: Illustrated (264 pages) Publisher: Kogan Page Published: 08 Nov 2001
Microsoft Dynamics CRM 4.0 Step by Step Book/CD Package (BPG-step by Step)
by Mike; Steger, Jim; O'Brien, Kara; Landers, Bre
ISBN 13: 9780735625761
Format: Paperback (352 pages) Publisher: MICROSOFT PRESS Published: 10 Sep 2008
Customer Relationship Management: A Strategic Imperative in the World of E-business (Pricewaterhouse Coopers)
by Stanley A. Brown
ISBN 13: 9780471644095
Format: Hardcover (345 pages) Publisher: John Wiley & Sons Published: 14 Jun 2000
Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperbacks)
by Sarah Cook
ISBN 13: 9780749437923
Format: Paperback (248 pages) Publisher: Kogan Page Ltd Published: 31 May 2002
Customer Is King: How to Exceed Their Expectations
by Robert Craven
ISBN 13: 9780753509685
Format: Paperback (240 pages) Publisher: Virgin Books Published: 10 Feb 2005
Perfect Customer Care (Perfect S.)
by Ted Johns
ISBN 13: 9781844131532
Format: Paperback (224 pages) Publisher: Random House Business Published: 07 Aug 2003 Other Format: Paperback