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The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference by Claes Fornell

The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference

by Claes Fornell


ISBN 13: 9781403981974

Format: Hardcover (256 pages)
Publisher: Palgrave Macmillan
Published: 01 Feb 2008
Other Format: Illustrated

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Managing Knock Your Socks Off Service (Knock Your Socks Off Series) Managing Knock Your Socks Off Service (Knock Your Socks Off Series) by Bell

Managing Knock Your Socks Off Service (Knock Your Socks Off Series)

by Bell


ISBN 13: 9780814477847

Format: Paperback (210 pages)
Publisher: Jossey Bass
Published: 15 Dec 1992

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Customer-Focused Quality: What to Do on a Monday Morning Customer-Focused Quality: What to Do on a Monday Morning by Thomas Hinton, Wini Schaeffer

Customer-Focused Quality: What to Do on a Monday Morning

by Thomas Hinton, Wini Schaeffer


ISBN 13: 9780131896307

Format: Hardcover (273 pages)
Publisher: NYIF
Published: 02 Jan 1994

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Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance) Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance) by David L. Butler Ph.D

Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance)

by David L. Butler Ph.D


ISBN 13: 9780750676847

Format: Paperback (178 pages)
Publisher: A Butterworth-Heinemann Title
Published: 27 Apr 2004

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Handbook of Key Customer Relationship Management (Financial Times Series) Handbook of Key Customer Relationship Management (Financial Times Series) by Ken Burnett

Handbook of Key Customer Relationship Management (Financial Times Series)

by Ken Burnett


ISBN 13: 9780273650317

Format: Hardcover (422 pages)
Publisher: FT PrenticeHall
Published: 13 Dec 2000

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E-process Edge: Creating Customer Value and Business Wealth in the Internet (ComputerWorld Books for IT Leaders) E-process Edge: Creating Customer Value and Business Wealth in the Internet (ComputerWorld Books for IT Leaders) by Peter G.W. Keen, Mark McDonald, Peter Keene

E-process Edge: Creating Customer Value and Business Wealth in the Internet (ComputerWorld Books for IT Leaders)

by Peter G.W. Keen, Mark McDonald, Peter Keene


ISBN 13: 9780072126266

Format: Hardcover (300 pages)
Publisher: Osborne/McGraw-Hill,U.S.
Published: 01 Jul 2000

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The Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Customer Loyalty and Profitability The Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Customer Loyalty and Profitability by John Freeland

The Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Customer Loyalty and Profitability

by John Freeland


ISBN 13: 9780071409353

Format: Hardcover (304 pages)
Publisher: McGraw-Hill Education
Published: 16 Oct 2002

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The Complete Guide to Customer Service (Wiley Series in Training and Development) The Complete Guide to Customer Service (Wiley Series in Training and Development) by Linda M. Lash

The Complete Guide to Customer Service (Wiley Series in Training and Development)

by Linda M. Lash


ISBN 13: 9780471624288

Format: Hardcover (240 pages)
Publisher: John Wiley & Sons
Published: 14 Dec 1988

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Blogging to Drive Business: Create and Maintain Valuable Customer Connections (Que Biz-Tech) Blogging to Drive Business: Create and Maintain Valuable Customer Connections (Que Biz-Tech) by Eric Butow, Rebecca Bollwitt

Blogging to Drive Business: Create and Maintain Valuable Customer Connections (Que Biz-Tech)

by Eric Butow, Rebecca Bollwitt


ISBN 13: 9780789742568

Format: Paperback (192 pages)
Publisher: QUE
Published: 07 Jan 2010

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Customer Connections: New Strategies for Growth Customer Connections: New Strategies for Growth by Robert E Wayland, Paul M Cole

Customer Connections: New Strategies for Growth

by Robert E Wayland, Paul M Cole


ISBN 13: 9780875847993

Format: Hardcover (267 pages)
Publisher: Harvard Business School Press
Published: 01 Sep 1997

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Service Breakthroughs: Changing the Rules of the Game Service Breakthroughs: Changing the Rules of the Game by James L. Heskett,Earl W. Sasser,et al

Service Breakthroughs: Changing the Rules of the Game

by James L. Heskett,Earl W. Sasser,et al


ISBN 13: 9780029146750

Format: Hardcover (336 pages)
Publisher: The Free Press
Published: 17 Sep 1990

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The Customer Differential: The Complete Guide to Implementing Customer Relationship Management The Customer Differential: The Complete Guide to Implementing Customer Relationship Management by Melinda Nykamp

The Customer Differential: The Complete Guide to Implementing Customer Relationship Management

by Melinda Nykamp


ISBN 13: 9780814406229

Format: Hardcover (224 pages)
Publisher: Amacom
Published: 01 Mar 2001

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