Buy Used and New Customer Services Books

I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

by Jeanne Bliss

ISBN 13: 9781591842958

Format: Hardcover (198 pages)
Publisher: PORTFOLIO
Published: 19 Nov 2009

Save for later

The Practice of Market and Social Research: An Introduction

by Yvonne McGivern

ISBN 13: 9780273695103

Format: Paperback (576 pages)
Publisher: Financial Times/ Prentice Hall
Published: 21 Dec 2005

Save for later

Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces

by Sandra Vandermerwe

ISBN 13: 9781857882414

Format: Hardcover (256 pages)
Publisher: Nicholas Brealey Publishing
Published: 27 May 1999
Other Format: Illustrated

Save for later

Secrets of Customer Relationship Management: A Guide to Getting Much Closer to Your Customers

by James G. Barnes

ISBN 13: 9780071362535

Format: Hardcover (288 pages)
Publisher: McGraw-Hill Inc.,US
Published: 01 Oct 2000

Save for later

Customer Equity: Building and Managing Relationships as Valuable Assets

by Robert C Blattberg, Gary Getz, Jacquelyn S Thomas

ISBN 13: 9780875847641

Format: Hardcover (228 pages)
Publisher: Harvard Business School Press
Published: 01 Jun 2001

Save for later

Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience

by Jonathan M. Tisch, Karl Weber

ISBN 13: 9780470043554

Format: Hardcover (272 pages)
Publisher: John Wiley & Sons
Published: 27 Mar 2007

Save for later

A Complaint is a Gift: Using Customer Feedback as a Strategic Tool: Recovering Customer Loyalty When Things Go Wrong

by Barlow

ISBN 13: 9781881052814

Format: Paperback (222 pages)
Publisher: Berrett-Koehler
Published: 01 Feb 1996

Save for later

Service Breakthroughs: Changing the Rules of the Game

by James L. Heskett,Earl W. Sasser,et al

ISBN 13: 9780029146750

Format: Hardcover (336 pages)
Publisher: The Free Press
Published: 17 Sep 1990

Save for later

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded (BUSINESS BOOKS)

by Jeff Gee,Val Gee

ISBN 13: 9780071625791

Format: Illustrated (240 pages)
Publisher: McGraw-Hill Education
Published: 01 Jun 2009

Save for later

Essentials of Services Marketing (The Dryden Press series in marketing.)

by K. Douglas Hoffman,John E. G. Bateson

ISBN 13: 9780030152177

Format: Hardcover (576 pages)
Publisher: South-Western
Published: 08 Mar 1997
Other Format: Hardcover

Save for later

Life After the 30–Second Spot: Energize Your Brand With a Bold Mix of Alternatives to Traditional Advertising (Adweek Books)

by Joseph Jaffe

ISBN 13: 9780471718376

Format: Hardcover (304 pages)
Publisher: John Wiley & Sons
Published: 01 Jul 2005

Save for later

Real Time: Preparing for the Age of the Never Satisfied Customer

by Regis McKenna

ISBN 13: 9780875847948

Format: Large Print (204 pages)
Publisher: Harvard Business Review Press
Published: 08 Aug 1997

Save for later