Moments of Truth
by Jan Carlzon
ISBN 13: 9780060915803
Format: Paperback (160 pages) Publisher: Harper Business Published: 29 Mar 2001
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Business of Service Management: (The Lean Communications Provider) Managing Profitably in the Global Communications Market
by Keith Willets,Elizabeth B. Adams
ISBN 13: 9780070703063
Format: Paperback (252 pages) Publisher: McGraw-Hill Inc.,US Published: 01 Jun 1996
Effective Direct Mail (Sixty Minute Success Skills S.)
by John Fraser-Robinson
ISBN 13: 9781901306255
Format: Paperback (64 pages) Publisher: David Grant Publishing Published: 01 Jan 1999
Sales Team Management in a Week
by Andrea Newton
ISBN 13: 9780340857953
Format: Paperback (96 pages) Publisher: Hodder Arnold H&S Published: 29 Nov 2002
The Customer Only Rings Once: Managing Telephone Contact with Your Customers (Institute of Management)
by Pat Cochrane
ISBN 13: 9780273611745
Format: Paperback (184 pages) Publisher: Financial Times Prentice Hall Published: 12 Jan 1995
The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference
by Claes Fornell
ISBN 13: 9781403981974
Format: Hardcover (256 pages) Publisher: Palgrave Macmillan Published: 01 Feb 2008 Other Format: Illustrated
Meeting Customer Needs (Institute of Management Foundation S.)
by Ian Smith
ISBN 13: 9780750606684
Format: Paperback (256 pages) Publisher: Butterworth-Heinemann Ltd Published: 17 Jan 1994 Other Format: Paperback
The World of Superservice: Creating Profit through a Passion for Customer Service
by Ken Irons
ISBN 13: 9780201403848
Format: Paperback (256 pages) Publisher: Addison Wesley Published: 22 Aug 1997
Successful Global Account Management: Key Strategies and Tools for Managing Global Customers
by Nick Speare, Kevin Wilson
ISBN 13: 9780749436049
Format: Illustrated (264 pages) Publisher: Kogan Page Published: 08 Nov 2001
Microsoft Dynamics CRM 4.0 Step by Step Book/CD Package (BPG-step by Step)
by Mike; Steger, Jim; O'Brien, Kara; Landers, Bre
ISBN 13: 9780735625761
Format: Paperback (352 pages) Publisher: MICROSOFT PRESS Published: 10 Sep 2008
It's All About Customers!: The Perfect Way to Grow Your Customers Through Marketing, Sales and Service
by John Fraser-Robinson, Pip Mosscrop
ISBN 13: 9780749430733
Format: Paperback (256 pages) Publisher: Kogan Page Ltd Published: 01 Oct 1999
Successful Large Account Management
by Robert Bruce Miller,Miller,Tad Tuleja
ISBN 13: 9780446393560
Format: Paperback (218 pages) Publisher: Warner Books Published: May 1992 Other Format: Hardcover, Paperback