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Mystery Shopper's Manual 6th Edition Mystery Shopper's Manual 6th Edition by Cathy Stucker

Mystery Shopper's Manual 6th Edition

by Cathy Stucker


ISBN 13: 9781888983302

Format: Paperback (256 pages)
Publisher: Special Interests Publishing
Published: Sep 2004

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The Mesh: Why the Future of Business is Sharing The Mesh: Why the Future of Business is Sharing by Lisa Gansky

The Mesh: Why the Future of Business is Sharing

by Lisa Gansky


ISBN 13: 9781591843719

Format: Hardcover (256 pages)
Publisher: Penguin
Published: 23 Sep 2010

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The Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Customer Loyalty and Profitability The Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Customer Loyalty and Profitability by John Freeland

The Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Customer Loyalty and Profitability

by John Freeland


ISBN 13: 9780071409353

Format: Hardcover (304 pages)
Publisher: McGraw-Hill Education
Published: 16 Oct 2002

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The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference by Claes Fornell

The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference

by Claes Fornell


ISBN 13: 9781403981974

Format: Hardcover (256 pages)
Publisher: Palgrave Macmillan
Published: 01 Feb 2008
Other Format: Illustrated

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Service Breakthroughs: Changing the Rules of the Game Service Breakthroughs: Changing the Rules of the Game by James L. Heskett,Earl W. Sasser,et al

Service Breakthroughs: Changing the Rules of the Game

by James L. Heskett,Earl W. Sasser,et al


ISBN 13: 9780029146750

Format: Hardcover (336 pages)
Publisher: The Free Press
Published: 17 Sep 1990

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Customer Equity: Building and Managing Relationships as Valuable Assets Customer Equity: Building and Managing Relationships as Valuable Assets by Robert C Blattberg, Gary Getz, Jacquelyn S Thomas

Customer Equity: Building and Managing Relationships as Valuable Assets

by Robert C Blattberg, Gary Getz, Jacquelyn S Thomas


ISBN 13: 9780875847641

Format: Hardcover (228 pages)
Publisher: Harvard Business School Press
Published: 01 Jun 2001

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Life After the 30–Second Spot: Energize Your Brand With a Bold Mix of Alternatives to Traditional Advertising (Adweek Books) Life After the 30–Second Spot: Energize Your Brand With a Bold Mix of Alternatives to Traditional Advertising (Adweek Books) by Joseph Jaffe

Life After the 30–Second Spot: Energize Your Brand With a Bold Mix of Alternatives to Traditional Advertising (Adweek Books)

by Joseph Jaffe


ISBN 13: 9780471718376

Format: Hardcover (304 pages)
Publisher: John Wiley & Sons
Published: 01 Jul 2005

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Secrets of Customer Relationship Management: A Guide to Getting Much Closer to Your Customers Secrets of Customer Relationship Management: A Guide to Getting Much Closer to Your Customers by James G. Barnes

Secrets of Customer Relationship Management: A Guide to Getting Much Closer to Your Customers

by James G. Barnes


ISBN 13: 9780071362535

Format: Hardcover (288 pages)
Publisher: McGraw-Hill Inc.,US
Published: 01 Oct 2000

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When Customers Think We Don't Care (2nd Edition of Enemy Within) When Customers Think We Don't Care (2nd Edition of Enemy Within) by Richard W. Buchanan

When Customers Think We Don't Care (2nd Edition of Enemy Within)

by Richard W. Buchanan


ISBN 13: 9780074709306

Format: Paperback (256 pages)
Publisher: McGraw-Hill Professional
Published: 01 Mar 2002

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The Invisible Customer The Invisible Customer by Brian Clegg

The Invisible Customer

by Brian Clegg


ISBN 13: 9780749431440

Format: Paperback (208 pages)
Publisher: Kogan Page Ltd
Published: 01 May 2000

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The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett,W. Earl Sasser,Joe Wheeler

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

by James L. Heskett,W. Earl Sasser,Joe Wheeler


ISBN 13: 9781422110232

Format: Illustrated (240 pages)
Publisher: Harvard Business Review Press
Published: 01 Dec 2008

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Customers That Count: How to Build Living Relationships with Your Most Valuable Customers (Financial Times Series) Customers That Count: How to Build Living Relationships with Your Most Valuable Customers (Financial Times Series) by Tony. Cram

Customers That Count: How to Build Living Relationships with Your Most Valuable Customers (Financial Times Series)

by Tony. Cram


ISBN 13: 9780273654315

Format: Hardcover (256 pages)
Publisher: Financial Times/ Prentice Hall
Published: 31 May 2001

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