The Thank You Economy
by Gary Vaynerchuk
ISBN 13: 9780061914188
Format: Hardcover (256 pages) Publisher: Collins Business Published: 01 Mar 2011
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The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building
by Donna Fluss
ISBN 13: 9780814472569
Format: Hardcover (208 pages) Publisher: Amacom Published: 01 Aug 2005
Horizontal Management: Beyond Total Customer Satisfaction
by D.Keith Denton
ISBN 13: 9780669269369
Format: Hardcover (211 pages) Publisher: New Lexington Press Published: 28 Jan 1991
Service Strategy (Financial Times Series)
by Jacques Horovitz
ISBN 13: 9780273675839
Format: Hardcover (205 pages) Publisher: Financial Times/ Prentice Hall Published: 25 Nov 2004
Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (& Employee) Experience
by Shep Hyken
ISBN 13: 9781608321063
Format: Hardcover (224 pages) Publisher: Greenleaf Book Group LLC Published: 01 Apr 2011
Customer Service Workbook + FREE CD ROM (Business Enterprise)
by Neville Lake, Kristen Hickey
ISBN 13: 9780749437893
Format: Paperback (223 pages) Publisher: Kogan Page Published: 03 Oct 2002
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
by Fred Reichheld, Rob Markey
ISBN 13: 9781422173350
Format: Hardcover (304 pages) Publisher: Harvard Business School Press Published: 01 Sep 2011
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
by Joseph Michelli
ISBN 13: 9780071749589
Format: Hardcover (256 pages) Publisher: Schaum's Outlines Published: 10 Oct 2011
Transform: How Leading Companies are Winning with Disruptive Social Technology
by Christopher Morace,Sara Gaviser Leslie
ISBN 13: 9780071826594
Format: Illustrated (256 pages) Publisher: McGraw-Hill Education Published: 16 Nov 2013
Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred
by Michael Heppell
ISBN 13: 9780273707929
Format: Illustrated (144 pages) Publisher: Prentice Hall Published: 08 Jun 2006
Raving Fans : A Revolutionary Approach to Customer Service
by Sheldon Bowles,Kenneth Blanchard
ISBN 13: 9780006530695
Format: Paperback (160 pages) Publisher: Harper Published: 01 Sep 2011
The Relationship Revolution: Closing the Customer Promise Gap
by Larry Hochman
ISBN 13: 9780470687932
Format: Hardcover (166 pages) Publisher: Wiley Published: 05 Feb 2010
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