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Real Time: Preparing for the Age of the Never Satisfied Customer Real Time: Preparing for the Age of the Never Satisfied Customer by Regis McKenna

Real Time: Preparing for the Age of the Never Satisfied Customer

by Regis McKenna


ISBN 13: 9780875847948

Format: Large Print (204 pages)
Publisher: Harvard Business Review Press
Published: 08 Aug 1997

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Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded (BUSINESS BOOKS) Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded (BUSINESS BOOKS) by Jeff Gee,Val Gee

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded (BUSINESS BOOKS)

by Jeff Gee,Val Gee


ISBN 13: 9780071625791

Format: Illustrated (240 pages)
Publisher: McGraw-Hill Education
Published: 01 Jun 2009

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Customer Equity: Building and Managing Relationships as Valuable Assets Customer Equity: Building and Managing Relationships as Valuable Assets by Robert C Blattberg, Gary Getz, Jacquelyn S Thomas

Customer Equity: Building and Managing Relationships as Valuable Assets

by Robert C Blattberg, Gary Getz, Jacquelyn S Thomas


ISBN 13: 9780875847641

Format: Hardcover (228 pages)
Publisher: Harvard Business School Press
Published: 01 Jun 2001

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Handbook of Key Customer Relationship Management (Financial Times Series) Handbook of Key Customer Relationship Management (Financial Times Series) by Ken Burnett

Handbook of Key Customer Relationship Management (Financial Times Series)

by Ken Burnett


ISBN 13: 9780273650317

Format: Hardcover (422 pages)
Publisher: FT PrenticeHall
Published: 13 Dec 2000

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Customer Connections: New Strategies for Growth Customer Connections: New Strategies for Growth by Robert E Wayland, Paul M Cole

Customer Connections: New Strategies for Growth

by Robert E Wayland, Paul M Cole


ISBN 13: 9780875847993

Format: Hardcover (267 pages)
Publisher: Harvard Business School Press
Published: 01 Sep 1997

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E-process Edge: Creating Customer Value and Business Wealth in the Internet (ComputerWorld Books for IT Leaders) E-process Edge: Creating Customer Value and Business Wealth in the Internet (ComputerWorld Books for IT Leaders) by Peter G.W. Keen, Mark McDonald, Peter Keene

E-process Edge: Creating Customer Value and Business Wealth in the Internet (ComputerWorld Books for IT Leaders)

by Peter G.W. Keen, Mark McDonald, Peter Keene


ISBN 13: 9780072126266

Format: Hardcover (300 pages)
Publisher: Osborne/McGraw-Hill,U.S.
Published: 01 Jul 2000

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Blogging to Drive Business: Create and Maintain Valuable Customer Connections (Que Biz-Tech) Blogging to Drive Business: Create and Maintain Valuable Customer Connections (Que Biz-Tech) by Eric Butow, Rebecca Bollwitt

Blogging to Drive Business: Create and Maintain Valuable Customer Connections (Que Biz-Tech)

by Eric Butow, Rebecca Bollwitt


ISBN 13: 9780789742568

Format: Paperback (192 pages)
Publisher: QUE
Published: 07 Jan 2010

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Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience by Jonathan M. Tisch, Karl Weber

Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience

by Jonathan M. Tisch, Karl Weber


ISBN 13: 9780470043554

Format: Hardcover (272 pages)
Publisher: John Wiley & Sons
Published: 27 Mar 2007

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Managing Knock Your Socks Off Service (Knock Your Socks Off Series) Managing Knock Your Socks Off Service (Knock Your Socks Off Series) by Bell

Managing Knock Your Socks Off Service (Knock Your Socks Off Series)

by Bell


ISBN 13: 9780814477847

Format: Paperback (210 pages)
Publisher: Jossey Bass
Published: 15 Dec 1992

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I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad by Jeanne Bliss

I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

by Jeanne Bliss


ISBN 13: 9781591842958

Format: Hardcover (198 pages)
Publisher: PORTFOLIO
Published: 19 Nov 2009

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The Practice of Market and Social Research: An Introduction The Practice of Market and Social Research: An Introduction by Yvonne McGivern

The Practice of Market and Social Research: An Introduction

by Yvonne McGivern


ISBN 13: 9780273695103

Format: Paperback (576 pages)
Publisher: Financial Times/ Prentice Hall
Published: 21 Dec 2005

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The Customer Differential: The Complete Guide to Implementing Customer Relationship Management The Customer Differential: The Complete Guide to Implementing Customer Relationship Management by Melinda Nykamp

The Customer Differential: The Complete Guide to Implementing Customer Relationship Management

by Melinda Nykamp


ISBN 13: 9780814406229

Format: Hardcover (224 pages)
Publisher: Amacom
Published: 01 Mar 2001

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