Buy Used and New Customer Services Books

Meeting Customer Needs (Institute of Management Foundation S.)

by Ian Smith

ISBN 13: 9780750606684

Format: Paperback (256 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 17 Jan 1994
Other Format: Paperback

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The World of Superservice: Creating Profit through a Passion for Customer Service

by Ken Irons

ISBN 13: 9780201403848

Format: Paperback (256 pages)
Publisher: Addison Wesley
Published: 22 Aug 1997

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Handbook of Customer Satisfaction and Loyalty Measurement

by Nigel Hill, Jim Alexander

ISBN 13: 9780566081941

Format: Hardcover (290 pages)
Publisher: Gower Publishing Ltd
Published: 30 Aug 2000

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The Ultimate Question: Driving Good Profits and True Growth

by Fred Reichheld

ISBN 13: 9781591397830

Format: Hardcover (224 pages)
Publisher: Harvard Business Review Press
Published: 01 Mar 2006

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Working with Difficult People

by Muriel Solomon

ISBN 13: 9780139573903

Format: Paperback (296 pages)
Publisher: Prentice Hall
Published: 01 Mar 1990

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It's All About Customers!: The Perfect Way to Grow Your Customers Through Marketing, Sales and Service

by John Fraser-Robinson, Pip Mosscrop

ISBN 13: 9780749430733

Format: Paperback (256 pages)
Publisher: Kogan Page Ltd
Published: 01 Oct 1999

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Customer Care

by Sarah Cook

ISBN 13: 9780749420758

Format: Paperback (224 pages)
Publisher: Kogan Page Ltd
Published: 21 Mar 1997
Other Format: Paperback

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Relationship Marketing: Successful Strategies For The Age Of The Customer

by Regis McKenna

ISBN 13: 9780201622409

Format: Paperback (264 pages)
Publisher: Basic Books
Published: 30 Apr 1993

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Cisco QOS: Exam Certification Guide

by Wendell Odom, Michael J. Cavanaugh

ISBN 13: 9781587201240

Format: Hardcover (768 pages)
Publisher: Cisco Press
Published: 18 Nov 2004

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Delivering Quality Service: Balancing Customer Perceptions and Expectations

by A. Parasuraman, Valarie A. Zeithami, Leonard L. Barry

ISBN 13: 9780029357019

Format: Hardcover (226 pages)
Publisher: The Free Press
Published: 19 Mar 1990

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Customer Relationship Management (Sixty Minute Success Skills S.)

by John Fraser-Robinson

ISBN 13: 9781901306279

Format: Paperback (64 pages)
Publisher: David Grant Publishing
Published: 16 Oct 1999

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The Seven Myths of Customer Management: How to be Customer-driven without Being Customer-led

by John Abram, Paul Hawkes

ISBN 13: 9780470858806

Format: Illustrated (236 pages)
Publisher: John Wiley & Sons
Published: 24 Jul 2003

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