Process Mastering: How to Establish and Document the Best Known Way to Do a Job (Productivity's Shopfloor)
by Paul Harsin, Ray W. Wilson
ISBN 13: 9780527763442
Format: Paperback (168 pages) Publisher: Productivity Press Published: 01 Jan 1998
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Exceeding Customer Expectations: Find Out What Your Customers Want - and Give Them Even More (How to Books (Midpoint))
by Susan Nash, Derek Nash
ISBN 13: 9781857035643
Format: Paperback (208 pages) Publisher: How To Books Ltd Published: Feb 2000
Social Media Marketing: Strategies for Engaging in Facebook, Twitter & Other Social Media: Promoting Your Company Through Viral Marketing
by N/A
ISBN 13: 9780789742841
Format: Paperback (360 pages) Publisher: QUE Published: 18 Jun 2010
100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
by Peter Venison
ISBN 13: 9780595367269
Format: Paperback (172 pages) Publisher: iUniverse Published: 20 Dec 2005
Customer Is King: How to Exceed Their Expectations
by Robert Craven
ISBN 13: 9780753509685
Format: Paperback (240 pages) Publisher: Virgin Books Published: 10 Feb 2005
Management of Sports Development
by Vassil Girginov
ISBN 13: 9780750685627
Format: Paperback (320 pages) Publisher: A Butterworth-Heinemann Title Published: 16 Apr 2008
Selling the Invisible: A Field Guide to Modern Marketing
by Harry Beckwith
ISBN 13: 9781587990663
Format: Hardcover (272 pages) Publisher: Texere Publishing Published: 01 Mar 2001 Other Format: Hardcover
Samurai Selling: The Ancient Art of Modern Service
by Chuck Laughlin
ISBN 13: 9780312118853
Format: Paperback (176 pages) Publisher: St. Martin's Griffin Published: 15 Dec 1994
The Customer Comes Second: And Other Secrets of Exceptional Service
by H. Rosenbluth
ISBN 13: 9780688132460
Format: Paperback (240 pages) Publisher: William Morrow Published: 14 Apr 1994 Other Format: Hardcover
Bag the Elephant: How to Win and Keep Big Customers
by Steve Kaplan
ISBN 13: 9781885167620
Format: Hardcover (208 pages) Publisher: Bard Press Published: 01 Sep 2005
Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management)
by Jay R. Galbraith
ISBN 13: 9780787979195
Format: Illustrated (208 pages) Publisher: Jossey-Bass Published: 31 Mar 2005
Sticky Marketing: Why Everything in Marketing Has Changed and What to do About It
by Grant Leboff
ISBN 13: 9780749460501
Format: Paperback (240 pages) Publisher: Kogan Page Published: 03 Jan 2011