Buy Used and New Customer Services Books

The Customer Comes Second: Put Your People First and Watch 'em Kick Butt

by Hal Rosenbluth,Ms. Diane McFerrin Peters

ISBN 13: 9780060526566

Format: Hardcover (304 pages)
Publisher: HarperBus
Published: 20 Mar 2011

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How to Win Customers: Using Customer Service for a Competitive Edge

by Jacques Horovitz

ISBN 13: 9780273032885

Format: Paperback (144 pages)
Publisher: Financial Times Prentice Hall
Published: 29 May 1990

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One To One Future: Building Business Relationships One Customer at a Time

by Don Peppers,Martha Rogers

ISBN 13: 9780749914929

Format: Paperback (464 pages)
Publisher: Piatkus
Published: 30 May 1996
Other Format: Hardcover

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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

by James L. Heskett,W. Earl Sasser Jr.,Leonard A. Schlesinger

ISBN 13: 9780743225694

Format: Hardcover (400 pages)
Publisher: The Free Press
Published: 16 Jun 2003

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Creating Customers

by Pat Weymes

ISBN 13: 9780749415594

Format: Paperback (160 pages)
Publisher: Kogan Page Ltd
Published: 25 Sep 1998

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How to Measure Customer Satisfaction

by John Brierley, Nigel Hill, Rob MacDougall

ISBN 13: 9780566085956

Format: Paperback (151 pages)
Publisher: Gower Publishing Ltd
Published: 29 Dec 2003
Other Format: Paperback

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Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces

by Sandra Vandermerwe

ISBN 13: 9781857882414

Format: Hardcover (256 pages)
Publisher: Nicholas Brealey Publishing
Published: 27 May 1999
Other Format: Illustrated

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What's the Secret? To Providing a World-Class Customer Experience

by John R. DiJulius III

ISBN 13: 9780470196120

Format: Illustrated (320 pages)
Publisher: Wiley
Published: 27 May 2008

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One To One Future: Building Business Relationships One Customer at a Time

by Don Peppers,Martha Rogers

ISBN 13: 9780749913984

Format: Hardcover (464 pages)
Publisher: Piatkus
Published: 29 Sep 1994
Other Format: Paperback

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How To Complain

by Mel Stein

ISBN 13: 9781904915027

Format: Paperback (224 pages)
Publisher: SOUTHBANK PUBLISHING
Published: 01 May 2005

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Answering the Ultimate Question: How Net Promoter Can Transform Your Business

by Richard Owen,Laura L. Brooks PhD

ISBN 13: 9780470260692

Format: Hardcover (320 pages)
Publisher: Jossey-Bass
Published: 05 Dec 2008

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Managing Key Clients

by Kevin Walker, Cliff Ferguson, Paul Denvir

ISBN 13: 9780955227301

Format: Paperback (198 pages)
Publisher: The Pace Partnership
Published: Jan 2006
Other Format: Paperback

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