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Moments of Truth Moments of Truth by Jan Carlzon

Moments of Truth

by Jan Carlzon


ISBN 13: 9780060915803

Format: Paperback (160 pages)
Publisher: Harper Business
Published: 29 Mar 2001

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Microsoft Dynamics CRM 4.0 Step by Step Book/CD Package (BPG-step by Step) Microsoft Dynamics CRM 4.0 Step by Step Book/CD Package (BPG-step by Step) by Mike; Steger, Jim; O'Brien, Kara; Landers, Bre

Microsoft Dynamics CRM 4.0 Step by Step Book/CD Package (BPG-step by Step)

by Mike; Steger, Jim; O'Brien, Kara; Landers, Bre


ISBN 13: 9780735625761

Format: Paperback (352 pages)
Publisher: MICROSOFT PRESS
Published: 10 Sep 2008

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Successful Global Account Management: Key Strategies and Tools for Managing Global Customers Successful Global Account Management: Key Strategies and Tools for Managing Global Customers by Nick Speare, Kevin Wilson

Successful Global Account Management: Key Strategies and Tools for Managing Global Customers

by Nick Speare, Kevin Wilson


ISBN 13: 9780749436049

Format: Illustrated (264 pages)
Publisher: Kogan Page
Published: 08 Nov 2001

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It's All About Customers!: The Perfect Way to Grow Your Customers Through Marketing, Sales and Service It's All About Customers!: The Perfect Way to Grow Your Customers Through Marketing, Sales and Service by John Fraser-Robinson, Pip Mosscrop

It's All About Customers!: The Perfect Way to Grow Your Customers Through Marketing, Sales and Service

by John Fraser-Robinson, Pip Mosscrop


ISBN 13: 9780749430733

Format: Paperback (256 pages)
Publisher: Kogan Page Ltd
Published: 01 Oct 1999

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Business of Service Management: (The Lean Communications Provider) Managing Profitably in the Global Communications Market Business of Service Management: (The Lean Communications Provider) Managing Profitably in the Global Communications Market by Keith Willets,Elizabeth B. Adams

Business of Service Management: (The Lean Communications Provider) Managing Profitably in the Global Communications Market

by Keith Willets,Elizabeth B. Adams


ISBN 13: 9780070703063

Format: Paperback (252 pages)
Publisher: McGraw-Hill Inc.,US
Published: 01 Jun 1996

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Effective Direct Mail (Sixty Minute Success Skills S.) Effective Direct Mail (Sixty Minute Success Skills S.) by John Fraser-Robinson

Effective Direct Mail (Sixty Minute Success Skills S.)

by John Fraser-Robinson


ISBN 13: 9781901306255

Format: Paperback (64 pages)
Publisher: David Grant Publishing
Published: 01 Jan 1999

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Sales Team Management in a Week Sales Team Management in a Week by Andrea Newton

Sales Team Management in a Week

by Andrea Newton


ISBN 13: 9780340857953

Format: Paperback (96 pages)
Publisher: Hodder Arnold H&S
Published: 29 Nov 2002

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Meeting Customer Needs (Institute of Management Foundation S.) Meeting Customer Needs (Institute of Management Foundation S.) by Ian Smith

Meeting Customer Needs (Institute of Management Foundation S.)

by Ian Smith


ISBN 13: 9780750606684

Format: Paperback (256 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 17 Jan 1994
Other Format: Paperback

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The Customer Only Rings Once: Managing Telephone Contact with Your Customers (Institute of Management) The Customer Only Rings Once: Managing Telephone Contact with Your Customers (Institute of Management) by Pat Cochrane

The Customer Only Rings Once: Managing Telephone Contact with Your Customers (Institute of Management)

by Pat Cochrane


ISBN 13: 9780273611745

Format: Paperback (184 pages)
Publisher: Financial Times Prentice Hall
Published: 12 Jan 1995

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The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference by Claes Fornell

The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference

by Claes Fornell


ISBN 13: 9781403981974

Format: Hardcover (256 pages)
Publisher: Palgrave Macmillan
Published: 01 Feb 2008
Other Format: Illustrated

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Successful Large Account Management Successful Large Account Management by Robert Bruce Miller,Miller,Tad Tuleja

Successful Large Account Management

by Robert Bruce Miller,Miller,Tad Tuleja


ISBN 13: 9780446393560

Format: Paperback (218 pages)
Publisher: Warner Books
Published: May 1992
Other Format: Hardcover, Paperback

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The World of Superservice: Creating Profit through a Passion for Customer Service The World of Superservice: Creating Profit through a Passion for Customer Service by Ken Irons

The World of Superservice: Creating Profit through a Passion for Customer Service

by Ken Irons


ISBN 13: 9780201403848

Format: Paperback (256 pages)
Publisher: Addison Wesley
Published: 22 Aug 1997

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