The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
by James L. Heskett,W. Earl Sasser Jr.,Leonard A. Schlesinger
ISBN 13: 9780743225694
Format: Hardcover (400 pages) Publisher: The Free Press Published: 16 Jun 2003
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Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces
by Sandra Vandermerwe
ISBN 13: 9781857882414
Format: Hardcover (256 pages) Publisher: Nicholas Brealey Publishing Published: 27 May 1999 Other Format: Illustrated
What's the Secret? To Providing a World-Class Customer Experience
by John R. DiJulius III
ISBN 13: 9780470196120
Format: Illustrated (320 pages) Publisher: Wiley Published: 27 May 2008
How To Complain
by Mel Stein
ISBN 13: 9781904915027
Format: Paperback (224 pages) Publisher: SOUTHBANK PUBLISHING Published: 01 May 2005
Measuring Customer Satisfaction
by Richard F. Gerson
ISBN 13: 9780749412593
Format: Paperback (144 pages) Publisher: Kogan Page Ltd Published: 30 Apr 1994 Other Format: Paperback
The Relationship Revolution: Closing the Customer Promise Gap
by Larry Hochman
ISBN 13: 9780470687932
Format: Hardcover (166 pages) Publisher: Wiley Published: 05 Feb 2010
Secrets of Customer Relationship Management: A Guide to Getting Much Closer to Your Customers
by James G. Barnes
ISBN 13: 9780071362535
Format: Hardcover (288 pages) Publisher: McGraw-Hill Inc.,US Published: 01 Oct 2000
Successful Customer Care In A Week
by John Wellemin
ISBN 13: 9780340711965
Format: Paperback (95 pages) Publisher: Hodder & Stoughton Published: 08 Apr 1998
Harvard Business Review On Customer Relationship Management
by Harvard Business Review
ISBN 13: 9781578516995
Format: Paperback (208 pages) Publisher: Harvard Business School Press Published: 01 Dec 2001
Answering the Ultimate Question: How Net Promoter Can Transform Your Business
by Richard Owen,Laura L. Brooks PhD
ISBN 13: 9780470260692
Format: Hardcover (320 pages) Publisher: Jossey-Bass Published: 05 Dec 2008
The Second Century: Reconnecting Customer and Value Chain through Build-to-Order Moving beyond Mass and Lean Production in the Auto Industry (The MIT Press)
by Matthias Holweg, Fritz K Pil
ISBN 13: 9780262582629
Format: Illustrated (238 pages) Publisher: MIT Press Published: 16 Sep 2005 Other Format: Hardcover
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
by Leonard L. Berry
ISBN 13: 9780684845111
Format: Illustrated (288 pages) Publisher: Free Press Published: 04 May 1999