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The Trusted Advisor

by David H. Maister,Robert Galford,Charles Green

ISBN 13: 9780743207768

Format: Paperback (256 pages)
Publisher: Simon & Schuster UK
Published: 02 Jan 2002
Other Format: Hardcover, Paperback

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Raving Fans: A Revolutionary Approach to Customer Service

by Ken Blanchard,Sheldon Bowles

ISBN 13: 9780688123161

Format: Hardcover (138 pages)
Publisher: Jossey Bass
Published: 01 Jan 1996

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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)

by Robert Bacal

ISBN 13: 9780071444538

Format: Paperback (240 pages)
Publisher: McGraw-Hill Education
Published: 16 Feb 2005

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Relationship Marketing: Exploring Relational Strategies in Marketing

by Mr John Egan

ISBN 13: 9780273713197

Format: Paperback (336 pages)
Publisher: Financial Times/ Prentice Hall
Published: 03 Apr 2008

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Selling the Invisible: A Field Guide to Modern Marketing

by Harry Beckwith

ISBN 13: 9781587990663

Format: Hardcover (272 pages)
Publisher: Texere Publishing
Published: 01 Mar 2001
Other Format: Hardcover

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Refer To 0099406217: All You Need to Get It Right First Time (Perfect Series)

by Edward Johns

ISBN 13: 9780712659123

Format: Paperback (192 pages)
Publisher: Random House Business
Published: 21 Apr 1994
Other Format: Paperback

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Customer Marketing: How Customer Marketing Can Increase Your Profits (Business Enterprise)

by Jay Curry

ISBN 13: 9780749426279

Format: Paperback (128 pages)
Publisher: Kogan Page Ltd
Published: 30 Apr 1998

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Emotionomics: Leveraging Emotions for Business Success

by Dan Hill

ISBN 13: 9780749461898

Format: Paperback (368 pages)
Publisher: Kogan page
Published: 03 Oct 2010

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Sticky Marketing: Why Everything in Marketing Has Changed and What to do About It

by Grant Leboff

ISBN 13: 9780749460501

Format: Paperback (240 pages)
Publisher: Kogan Page
Published: 03 Jan 2011

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Making the Customer Connection: How to Really Know Your Customers and Meet Their Needs (IM)

by Steve Morris, Graham Willcocks, Graham Wilcox

ISBN 13: 9780273616856

Format: Paperback (192 pages)
Publisher: Financial Times Prentice Hall
Published: 03 Jan 1996

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Creating New Clients: Marketing and Selling Professional Services

by Kevin Walker,Cliff Ferguson,Paul Denvir

ISBN 13: 9780826452535

Format: Paperback (224 pages)
Publisher: Cengage Learning
Published: 31 Jul 1998
Other Format: Paperback

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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

by Leonardo Inghilleri,Micah Solomon,Horst Schulze

ISBN 13: 9780814415382

Format: Hardcover (192 pages)
Publisher: AMACOM
Published: 16 May 2010

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