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The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees (MGMT & LEADERSHIP)

by Peggy Carlaw,Vasudha K. Deming

ISBN 13: 9780077114763

Format: Paperback (209 pages)
Publisher: McGraw Hill Professional
Published: 01 Oct 2006
Other Format: Paperback

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Professional Service Firm 50 (Reinventing work)

by Tom Peters

ISBN 13: 9780375407710

Format: Hardcover (240 pages)
Publisher: Alfred A. Knopf
Published: 23 Sep 1999

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The Lean Toolbox for Service Systems

by John Bicheno

ISBN 13: 9780954124441

Format: Paperback (304 pages)
Publisher: Picsie Books
Published: 10 Jan 2008

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The Finishing Touch: How to Build World-Class Customer Service (Financial Times Series)

by Tony. Cram

ISBN 13: 9780273713012

Format: Paperback (240 pages)
Publisher: Financial Times/ Prentice Hall
Published: 28 Oct 2010

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Raving Fans : A Revolutionary Approach to Customer Service

by Sheldon Bowles,Kenneth Blanchard

ISBN 13: 9780006530695

Format: Paperback (160 pages)
Publisher: Harper
Published: 01 Sep 2011

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Sense and Respond: The Journey to Customer Purpose

by Susan Barlow,Stephen Parry,Mike Faulkner

ISBN 13: 9781403945730

Format: Illustrated (226 pages)
Publisher: AIAA
Published: 31 May 2005

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Customer Satisfaction: The Customer Experience Through the Customer's Eyes

by Nigel Hill,Greg Roche & Rachel Allen

ISBN 13: 9780955416118

Format: Paperback (314 pages)
Publisher: Cogent Publishing
Published: 01 Aug 2007

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A Complaint is a Gift: Using Customer Feedback as a Strategic Tool: Recovering Customer Loyalty When Things Go Wrong

by Barlow

ISBN 13: 9781881052814

Format: Paperback (222 pages)
Publisher: Berrett-Koehler
Published: 01 Feb 1996

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Once a Customer, Always a Customer

by Chris Daffy

ISBN 13: 9781860760341

Format: Paperback (240 pages)
Publisher: Oak Tree Press
Published: 01 Sep 1996
Other Format: Paperback

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Customer Satisfaction Through Total Quality

by John H. Wellemin

ISBN 13: 9780862382728

Format: Paperback (120 pages)
Publisher: Chartwell-Bratt
Published: 05 Dec 1990

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Refer To 0099406217: All You Need to Get It Right First Time (Perfect Series)

by Edward Johns

ISBN 13: 9780712659123

Format: Paperback (192 pages)
Publisher: Random House Business
Published: 21 Apr 1994
Other Format: Paperback

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Managing Key Clients

by Kevin Walker, Cliff Ferguson, Paul Denvir

ISBN 13: 9780955227301

Format: Paperback (198 pages)
Publisher: The Pace Partnership
Published: Jan 2006
Other Format: Paperback

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