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Harvard Business Review On Customer Relationship Management

by Harvard Business Review

ISBN 13: 9781578516995

Format: Paperback (208 pages)
Publisher: Harvard Business School Press
Published: 01 Dec 2001

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Answering the Ultimate Question: How Net Promoter Can Transform Your Business

by Richard Owen,Laura L. Brooks PhD

ISBN 13: 9780470260692

Format: Hardcover (320 pages)
Publisher: Jossey-Bass
Published: 05 Dec 2008

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The Relationship Revolution: Closing the Customer Promise Gap

by Larry Hochman

ISBN 13: 9780470687932

Format: Hardcover (166 pages)
Publisher: Wiley
Published: 05 Feb 2010

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Successful Customer Care In A Week

by John Wellemin

ISBN 13: 9780340711965

Format: Paperback (95 pages)
Publisher: Hodder & Stoughton
Published: 08 Apr 1998

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Earning & Keeping Customer Loyalty Made Easy (Made easy guides)

by Roy Hedges

ISBN 13: 9781902646572

Format: Paperback (150 pages)
Publisher: Lawpack Publishing Ltd
Published: 19 Jun 2000

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Just Looking Thanks!: The Straight-forward Guide to Creating Brilliant Customer Service

by Alf Dunbar

ISBN 13: 9781412094139

Format: Paperback (100 pages)
Publisher: Trafford Publishing
Published: 08 May 2008

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The Customer Relationship Management Survival Guide: Everything You Need to Know, Before You Need to Know It

by Dick Lee, Richard A., Jr. Lee

ISBN 13: 9780967375731

Format: Paperback (222 pages)
Publisher: HYM Press
Published: Jul 2000

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Up Close and Personal?: Customer Relationship Marketing at Work

by Paul R Gamble,Merlin Stone,Neil Woodcock,Bryan Foss

ISBN 13: 9780749438319

Format: CD-ROM (368 pages)
Publisher: Kogan Page
Published: 03 Dec 2002
Other Format: Hardcover

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Delivering Knock Your Socks Off Service

by Performance Research Associates

ISBN 13: 9780814473658

Format: Paperback (192 pages)
Publisher: Amacom
Published: 01 Oct 2006

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Deliver Outstanding Customer Service: 2nd edition: Gain and Retain Customers and Stay Ahead of the Competition (How to Gain and Retain Customers and Stay Ahead of the Compe)

by Susan Nash, Derek Nash

ISBN 13: 9781857037838

Format: Paperback (240 pages)
Publisher: How To Books Ltd
Published: 01 May 2002

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Contagious Customer Care

by Nicky Frisby,Ian Chakravorty,Alison Lawrence

ISBN 13: 9780953728459

Format: Paperback (190 pages)
Publisher: Go MAD Books
Published: 29 Nov 2001

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Making Rain: The Secrets of Building Lifelong Client Loyalty

by Andrew Sobel

ISBN 13: 9780471264590

Format: Illustrated (256 pages)
Publisher: Wiley
Published: 18 Feb 2003

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