One To One Future: Building Business Relationships One Customer at a Time
by Don Peppers,Martha Rogers
ISBN 13: 9780749914929
Format: Paperback (464 pages) Publisher: Piatkus Published: 30 May 1996 Other Format: Hardcover
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
by James L. Heskett,W. Earl Sasser Jr.,Leonard A. Schlesinger
ISBN 13: 9780743225694
Format: Hardcover (400 pages) Publisher: The Free Press Published: 16 Jun 2003
Creating Customers
by Pat Weymes
ISBN 13: 9780749415594
Format: Paperback (160 pages) Publisher: Kogan Page Ltd Published: 25 Sep 1998
How to Measure Customer Satisfaction
by John Brierley, Nigel Hill, Rob MacDougall
ISBN 13: 9780566085956
Format: Paperback (151 pages) Publisher: Gower Publishing Ltd Published: 29 Dec 2003 Other Format: Paperback
Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces
by Sandra Vandermerwe
ISBN 13: 9781857882414
Format: Hardcover (256 pages) Publisher: Nicholas Brealey Publishing Published: 27 May 1999 Other Format: Illustrated
What's the Secret? To Providing a World-Class Customer Experience
by John R. DiJulius III
ISBN 13: 9780470196120
Format: Illustrated (320 pages) Publisher: Wiley Published: 27 May 2008
ISBN 13: 9780749913984
Format: Hardcover (464 pages) Publisher: Piatkus Published: 29 Sep 1994 Other Format: Paperback
How To Complain
by Mel Stein
ISBN 13: 9781904915027
Format: Paperback (224 pages) Publisher: SOUTHBANK PUBLISHING Published: 01 May 2005
Answering the Ultimate Question: How Net Promoter Can Transform Your Business
by Richard Owen,Laura L. Brooks PhD
ISBN 13: 9780470260692
Format: Hardcover (320 pages) Publisher: Jossey-Bass Published: 05 Dec 2008
Managing Key Clients
by Kevin Walker, Cliff Ferguson, Paul Denvir
ISBN 13: 9780955227301
Format: Paperback (198 pages) Publisher: The Pace Partnership Published: Jan 2006 Other Format: Paperback
The Relationship Revolution: Closing the Customer Promise Gap
by Larry Hochman
ISBN 13: 9780470687932
Format: Hardcover (166 pages) Publisher: Wiley Published: 05 Feb 2010
Successful Customer Care In A Week
by John Wellemin
ISBN 13: 9780340711965
Format: Paperback (95 pages) Publisher: Hodder & Stoughton Published: 08 Apr 1998