Buy Used and New Customer Services Books

Handbook of Customer Satisfaction and Loyalty Measurement

by Nigel Hill, Jim Alexander

ISBN 13: 9780566081941

Format: Hardcover (290 pages)
Publisher: Gower Publishing Ltd
Published: 30 Aug 2000

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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World

by Fred Reichheld, Rob Markey

ISBN 13: 9781422173350

Format: Hardcover (304 pages)
Publisher: Harvard Business School Press
Published: 01 Sep 2011

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Working with Difficult People

by Muriel Solomon

ISBN 13: 9780139573903

Format: Paperback (296 pages)
Publisher: Prentice Hall
Published: 01 Mar 1990

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Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing

by Frederick Newell

ISBN 13: 9780071357753

Format: Hardcover (288 pages)
Publisher: McGraw-Hill Inc.,US
Published: 01 Mar 2000

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Customer Care

by Sarah Cook

ISBN 13: 9780749420758

Format: Paperback (224 pages)
Publisher: Kogan Page Ltd
Published: 21 Mar 1997
Other Format: Paperback

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Human Sigma: Managing the Employee-customer Encounter

by John H. Fleming,Jim Asplund

ISBN 13: 9781595620163

Format: Hardcover (320 pages)
Publisher: Gallup Press
Published: 28 Oct 2007

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The Relationship Advantage: Become a Trusted Advisor and Create Clients for Life

by Tom Stevenson, Sam Barcus

ISBN 13: 9780793170265

Format: Hardcover (272 pages)
Publisher: Kaplan Business
Published: 01 Oct 2003

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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

by N/A

ISBN 13: 9780749450663

Format: Paperback (256 pages)
Publisher: Kogan Page
Published: 03 Jan 2008

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Loyalty Rules!: How Leaders Build Lasting Relationships

by N/A

ISBN 13: 9781578512058

Format: Hardcover (304 pages)
Publisher: Harvard Business School Press
Published: 01 Aug 2001
Other Format: Paperback

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Communicating with Customers (Orion Business Toolkit S.)

by Patrick Forsyth

ISBN 13: 9780752821023

Format: Paperback (160 pages)
Publisher: Orion Business (an Imprint of The Orion Publishing Group Ltd )
Published: 19 Jun 1999

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Information Masters: Secrets of the Customer Race

by John McKean

ISBN 13: 9780471988014

Format: Illustrated (300 pages)
Publisher: Wiley
Published: 13 Apr 1999

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Managing the Customer Experience: Turning Customers into Advocates

by Mr Shaun Smith,Joe Wheeler

ISBN 13: 9780273661955

Format: Paperback (272 pages)
Publisher: Financial Times/ Prentice Hall
Published: 04 Sep 2002

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