Total Access: Giving Customers What They Want in an Anytime, Anywhere World
by Regis Mckenna
ISBN 13: 9781578512447
Format: Hardcover (240 pages) Publisher: Harvard Business School Press Published: 01 Mar 2002
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The Finishing Touch: How to Build World-Class Customer Service (Financial Times Series)
by Tony. Cram
ISBN 13: 9780273713012
Format: Paperback (240 pages) Publisher: Financial Times/ Prentice Hall Published: 28 Oct 2010
The Fred Factor: Every Person's Guide to Making the Ordinary Extraordinary!
by Mark Sanborn
ISBN 13: 9780937539620
Format: Paperback (80 pages) Publisher: Executive Books Published: 01 Jun 2002
Customer Service: New Rules for a Social Media World (Que Biz-Tech)
by Peter Shankman
ISBN 13: 9780789747099
Format: Paperback (208 pages) Publisher: QUE Published: 16 Dec 2010
Keeping Score: Using the Right Metrics to Drive World-Class Performance
by Mark Graham Brown
ISBN 13: 9780814403273
Format: Hardcover (198 pages) Publisher: Amacom Published: 01 May 1996 Other Format: Paperback
Total Quality Management: Text, Cases and Readings
by Joel E. Ross
ISBN 13: 9780749413460
Format: Paperback (352 pages) Publisher: Kogan Page Ltd Published: 30 Jul 1994
The Thank You Economy
by Gary Vaynerchuk
ISBN 13: 9780061914188
Format: Hardcover (256 pages) Publisher: Collins Business Published: 01 Mar 2011
Beyond the Familiar: Long-Term Growth Through Customer Focus and Innovation
by Patrick Barwise,Sean Meehan
ISBN 13: 9780470976319
Format: Hardcover (184 pages) Publisher: John Wiley & Sons Published: 11 Mar 2011
Horizontal Management: Beyond Total Customer Satisfaction
by D.Keith Denton
ISBN 13: 9780669269369
Format: Hardcover (211 pages) Publisher: New Lexington Press Published: 28 Jan 1991
S/NVQ Level 3 Customer Service (NVQ Customer Service)
by Ms Sally Bradley,Ms Lesley Hebron,Mr Allan Woods
ISBN 13: 9780435452278
Format: Paperback (384 pages) Publisher: Heinemann Published: 05 Sep 2001
Managing the Customer Experience: Turning Customers into Advocates
by Mr Shaun Smith,Joe Wheeler
ISBN 13: 9780273661955
Format: Paperback (272 pages) Publisher: Financial Times/ Prentice Hall Published: 04 Sep 2002
Creating a Company for Customers: How to Build and Lead a Market Driven Organisation (Financial Times Series)
by Prof Malcolm Mcdonald, Prof Martin Christopher, Dr Simon Knox, Prof Adrian Payne
ISBN 13: 9780273642497
Format: Hardcover (256 pages) Publisher: Financial Times/ Prentice Hall Published: 13 Dec 2000