Buy Used and New Customer Services Books

Total Access: Giving Customers What They Want in an Anytime, Anywhere World

by Regis Mckenna

ISBN 13: 9781578512447

Format: Hardcover (240 pages)
Publisher: Harvard Business School Press
Published: 01 Mar 2002

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The Finishing Touch: How to Build World-Class Customer Service (Financial Times Series)

by Tony. Cram

ISBN 13: 9780273713012

Format: Paperback (240 pages)
Publisher: Financial Times/ Prentice Hall
Published: 28 Oct 2010

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The Fred Factor: Every Person's Guide to Making the Ordinary Extraordinary!

by Mark Sanborn

ISBN 13: 9780937539620

Format: Paperback (80 pages)
Publisher: Executive Books
Published: 01 Jun 2002

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Customer Service: New Rules for a Social Media World (Que Biz-Tech)

by Peter Shankman

ISBN 13: 9780789747099

Format: Paperback (208 pages)
Publisher: QUE
Published: 16 Dec 2010

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Customer-Driven Project Management: Building Quality into Project Processes (MECHANICAL ENGINEERING)

by Bruce T. Barkley,James H. Saylor

ISBN 13: 9780071369824

Format: Illustrated (609 pages)
Publisher: McGraw-Hill Education
Published: 01 Jul 2001

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Information Masters: Secrets of the Customer Race

by John McKean

ISBN 13: 9780471988014

Format: Illustrated (300 pages)
Publisher: Wiley
Published: 13 Apr 1999

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Navigating the Customer Contact Center in the 21st Century: A Technology and Management Guide

by William Durr

ISBN 13: 9780929870571

Format: Paperback (175 pages)
Publisher: Advanstar Communications Inc
Published: 21 Sep 2000

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Customers That Count: How to Build Living Relationships with Your Most Valuable Customers (Financial Times Series)

by Tony. Cram

ISBN 13: 9780273654315

Format: Hardcover (256 pages)
Publisher: Financial Times/ Prentice Hall
Published: 31 May 2001

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Putting Customers First (Essential Managers)

by Andy Bruce, Ken Langdon

ISBN 13: 9780751338454

Format: Paperback (72 pages)
Publisher: DK
Published: 29 Aug 2002

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The Relationship Advantage: Become a Trusted Advisor and Create Clients for Life

by Tom Stevenson, Sam Barcus

ISBN 13: 9780793170265

Format: Hardcover (272 pages)
Publisher: Kaplan Business
Published: 01 Oct 2003

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The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service

by David Freemantle

ISBN 13: 9781857883473

Format: Paperback (126 pages)
Publisher: Nicholas Brealey Publishing
Published: 23 Sep 2004

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Human Sigma: Managing the Employee-customer Encounter

by John H. Fleming,Jim Asplund

ISBN 13: 9781595620163

Format: Hardcover (320 pages)
Publisher: Gallup Press
Published: 28 Oct 2007

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