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CRM Project Management: Building Realistic Expectations and Managing Risk CRM Project Management: Building Realistic Expectations and Managing Risk by Michael Gentle

CRM Project Management: Building Realistic Expectations and Managing Risk

by Michael Gentle


ISBN 13: 9780749438982

Format: Paperback (240 pages)
Publisher: Kogan Page
Published: 03 Oct 2002

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The Practice of Market and Social Research: An Introduction The Practice of Market and Social Research: An Introduction by Yvonne McGivern

The Practice of Market and Social Research: An Introduction

by Yvonne McGivern


ISBN 13: 9780273695103

Format: Paperback (576 pages)
Publisher: Financial Times/ Prentice Hall
Published: 21 Dec 2005
Other Format: Paperback

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Service Operations Management: Improving Service Delivery Service Operations Management: Improving Service Delivery by Prof Robert Johnston,Graham Clark

Service Operations Management: Improving Service Delivery

by Prof Robert Johnston,Graham Clark


ISBN 13: 9780273683674

Format: Paperback (516 pages)
Publisher: Financial Times/ Prentice Hall
Published: 03 Mar 2005
Other Format: Paperback

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Customer Management Excellence: Successful Strategies from Service Leaders Customer Management Excellence: Successful Strategies from Service Leaders by Mike Faulkner

Customer Management Excellence: Successful Strategies from Service Leaders

by Mike Faulkner


ISBN 13: 9780470848531

Format: Hardcover (224 pages)
Publisher: Wiley
Published: 25 Oct 2002

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Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care Program and Make it Work (Financial Times Series) Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care Program and Make it Work (Financial Times Series) by Patricia. Wellington

Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care Program and Make it Work (Financial Times Series)

by Patricia. Wellington


ISBN 13: 9780273614722

Format: Hardcover (256 pages)
Publisher: Financial Times/ Prentice Hall
Published: 27 Oct 1995

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Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profitability (Ama Management Briefing) Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profitability (Ama Management Briefing) by Keki R. Bhote

Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profitability (Ama Management Briefing)

by Keki R. Bhote


ISBN 13: 9780814423622

Format: Paperback (148 pages)
Publisher: Amacom
Published: 01 Jan 1997

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See, Feel, Think, Do: The Power of Instinct in Business See, Feel, Think, Do: The Power of Instinct in Business by Andy Milligan,Shaun Smith

See, Feel, Think, Do: The Power of Instinct in Business

by Andy Milligan,Shaun Smith


ISBN 13: 9781904879558

Format: Paperback (192 pages)
Publisher: Cyan Books and Marshall Cavendish
Published: 01 Aug 2007

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Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship by Frederick Newell

Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship

by Frederick Newell


ISBN 13: 9780749439477

Format: Hardcover (256 pages)
Publisher: Kogan Page Ltd
Published: 03 May 2003

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Marketing, An Introduction Marketing, An Introduction by Martin Christopher,etc.,Malcolm McDonald

Marketing, An Introduction

by Martin Christopher,etc.,Malcolm McDonald


ISBN 13: 9780330320467

Format: Paperback (352 pages)
Publisher: Pan
Published: 09 Aug 1991
Other Format: Paperback

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Naked Conversations : How Blogs are Changing the Way Businesses Talk with Customers Naked Conversations : How Blogs are Changing the Way Businesses Talk with Customers by Robert Scoble, Shel Israel

Naked Conversations : How Blogs are Changing the Way Businesses Talk with Customers

by Robert Scoble, Shel Israel


ISBN 13: 9780471747192

Format: Hardcover (272 pages)
Publisher: John Wiley & Sons
Published: 31 Jan 2006

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Service Is Front Stage: Positioning Services for Value Advantage (Insead Business Press) Service Is Front Stage: Positioning Services for Value Advantage (Insead Business Press) by James Teboul

Service Is Front Stage: Positioning Services for Value Advantage (Insead Business Press)

by James Teboul


ISBN 13: 9780230006607

Format: Illustrated (160 pages)
Publisher: Palgrave Macmillan
Published: 13 Oct 2006

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Lifebelt: The Definitive Guide to Managing Customer Retention Lifebelt: The Definitive Guide to Managing Customer Retention by Murphy

Lifebelt: The Definitive Guide to Managing Customer Retention

by Murphy


ISBN 13: 9780471498186

Format: Illustrated (306 pages)
Publisher: John Wiley & Sons
Published: 16 Jan 2001

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