Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces
by Sandra Vandermerwe
ISBN 13: 9781857882414
Format: Hardcover (256 pages) Publisher: Nicholas Brealey Publishing Published: 27 May 1999 Other Format: Illustrated
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What's the Secret? To Providing a World-Class Customer Experience
by John R. DiJulius III
ISBN 13: 9780470196120
Format: Illustrated (320 pages) Publisher: Wiley Published: 27 May 2008
How To Complain
by Mel Stein
ISBN 13: 9781904915027
Format: Paperback (224 pages) Publisher: SOUTHBANK PUBLISHING Published: 01 May 2005
Harvard Business Review On Customer Relationship Management
by Harvard Business Review
ISBN 13: 9781578516995
Format: Paperback (208 pages) Publisher: Harvard Business School Press Published: 01 Dec 2001
Answering the Ultimate Question: How Net Promoter Can Transform Your Business
by Richard Owen,Laura L. Brooks PhD
ISBN 13: 9780470260692
Format: Hardcover (320 pages) Publisher: Jossey-Bass Published: 05 Dec 2008
The Relationship Revolution: Closing the Customer Promise Gap
by Larry Hochman
ISBN 13: 9780470687932
Format: Hardcover (166 pages) Publisher: Wiley Published: 05 Feb 2010
Successful Customer Care In A Week
by John Wellemin
ISBN 13: 9780340711965
Format: Paperback (95 pages) Publisher: Hodder & Stoughton Published: 08 Apr 1998
Just Looking Thanks!: The Straight-forward Guide to Creating Brilliant Customer Service
by Alf Dunbar
ISBN 13: 9781412094139
Format: Paperback (100 pages) Publisher: Trafford Publishing Published: 08 May 2008
The Customer Relationship Management Survival Guide: Everything You Need to Know, Before You Need to Know It
by Dick Lee, Richard A., Jr. Lee
ISBN 13: 9780967375731
Format: Paperback (222 pages) Publisher: HYM Press Published: Jul 2000
Up Close and Personal?: Customer Relationship Marketing at Work
by Paul R Gamble,Merlin Stone,Neil Woodcock,Bryan Foss
ISBN 13: 9780749438319
Format: CD-ROM (368 pages) Publisher: Kogan Page Published: 03 Dec 2002 Other Format: Hardcover
Delivering Knock Your Socks Off Service
by Performance Research Associates
ISBN 13: 9780814473658
Format: Paperback (192 pages) Publisher: Amacom Published: 01 Oct 2006
Contagious Customer Care
by Nicky Frisby,Ian Chakravorty,Alison Lawrence
ISBN 13: 9780953728459
Format: Paperback (190 pages) Publisher: Go MAD Books Published: 29 Nov 2001