Wow! That's What I Call Service: Stories of Great Customer Service from the Wow! Awards
by Don Williams,Hales
ISBN 13: 9781905823161
Format: Paperback (296 pages) Publisher: Ecademy Press Published: 02 Jul 2007
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Building Great Customer Experiences (Beyond Philosophy)
by Colin Shaw,John Ivens
ISBN 13: 9781403939494
Format: Illustrated (240 pages) Publisher: Palgrave Macmillan Published: 17 Sep 2004 Other Format: Illustrated
How to Win Customers: Using Customer Service for a Competitive Edge
by Jacques Horovitz
ISBN 13: 9780273032885
Format: Paperback (144 pages) Publisher: Financial Times Prentice Hall Published: 29 May 1990
One To One Future: Building Business Relationships One Customer at a Time
by Don Peppers,Martha Rogers
ISBN 13: 9780749914929
Format: Paperback (464 pages) Publisher: Piatkus Published: 30 May 1996
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
by James L. Heskett,W. Earl Sasser Jr.,Leonard A. Schlesinger
ISBN 13: 9780743225694
Format: Hardcover (400 pages) Publisher: The Free Press Published: 16 Jun 2003
Creating Customers
by Pat Weymes
ISBN 13: 9780749415594
Format: Paperback (160 pages) Publisher: Kogan Page Ltd Published: 25 Sep 1998
Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces
by Sandra Vandermerwe
ISBN 13: 9781857882414
Format: Hardcover (256 pages) Publisher: Nicholas Brealey Publishing Published: 27 May 1999 Other Format: Illustrated
What's the Secret? To Providing a World-Class Customer Experience
by John R. DiJulius III
ISBN 13: 9780470196120
Format: Illustrated (320 pages) Publisher: Wiley Published: 27 May 2008
How To Complain
by Mel Stein
ISBN 13: 9781904915027
Format: Paperback (224 pages) Publisher: SOUTHBANK PUBLISHING Published: 01 May 2005
The One to One Future: Building Relationships One Customer at a Time
by Don Peppers,Martha Rogers Ph.D
ISBN 13: 9780385485661
Format: Paperback (440 pages) Publisher: Bantam Doubleday Dell Publishing Group Published: 06 Oct 1998
The Relationship Revolution: Closing the Customer Promise Gap
by Larry Hochman
ISBN 13: 9780470687932
Format: Hardcover (166 pages) Publisher: Wiley Published: 05 Feb 2010
Secrets of Customer Relationship Management: A Guide to Getting Much Closer to Your Customers
by James G. Barnes
ISBN 13: 9780071362535
Format: Hardcover (288 pages) Publisher: McGraw-Hill Inc.,US Published: 01 Oct 2000