Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
by Robert Bacal
ISBN 13: 9780071444538
Format: Paperback (240 pages) Publisher: McGraw-Hill Education Published: 16 Feb 2005
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Hug Your Customers: Love the Results
by Jack Mitchell
ISBN 13: 9780141015224
Format: Paperback (304 pages) Publisher: Penguin Published: 04 Mar 2004
Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life
by Stephen C. Lundin
ISBN 13: 9780786868681
Format: Hardcover (176 pages) Publisher: Hachette USA Published: Apr 2002 Other Format: Hardcover, Paperback
Eight to Great: Eight Steps to Delivering an Exception Customer Experience
by Greg Gianforte
ISBN 13: 9781419695582
Format: Paperback (124 pages) Publisher: Booksurge Llc Published: 10 Jul 2008
Bag the Elephant: How to Win and Keep Big Customers
by Steve Kaplan
ISBN 13: 9781885167620
Format: Hardcover (208 pages) Publisher: Bard Press Published: 01 Sep 2005
Inconvenience Stores: One Year in U.K. Customer Service
by Mark Bradley
ISBN 13: 9780954867812
Format: Paperback (176 pages) Publisher: Ardra Press Published: 01 Dec 2004
Perfect Customer Care (Perfect S.)
by Ted Johns
ISBN 13: 9780099406211
Format: Paperback (208 pages) Publisher: Random House Business Published: 05 Aug 1999 Other Format: Paperback
CRM Handbook, The: A Business Guide to Customer Relationship Management: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series)
by Jill Dyché
ISBN 13: 9780201730623
Format: Paperback (332 pages) Publisher: Addison-Wesley Professional Published: 09 Aug 2001
Total Customer Satisfaction: A Strategic Approach (Financial Times Series)
by Jacques Horovitz, M Jurgens
ISBN 13: 9780273034476
Format: Hardcover (320 pages) Publisher: Financial Times/ Prentice Hall Published: 22 May 1992
Raving Fans: A Revolutionary Approach to Customer Service
by Ken Blanchard,Sheldon Bowles
ISBN 13: 9780688123161
Format: Hardcover (138 pages) Publisher: Jossey Bass Published: 01 Jan 1996
The Practice of Market and Social Research: An Introduction
by Yvonne McGivern
ISBN 13: 9780273695103
Format: Paperback (576 pages) Publisher: Financial Times/ Prentice Hall Published: 21 Dec 2005 Other Format: Paperback
Service Operations Management: Improving Service Delivery
by Prof Robert Johnston,Graham Clark
ISBN 13: 9780273683674
Format: Paperback (516 pages) Publisher: Financial Times/ Prentice Hall Published: 03 Mar 2005 Other Format: Paperback