The Customer Challenge
by Tom. Johnson
ISBN 13: 9780273626336
Format: Hardcover (256 pages) Publisher: Financial Times/ Prentice Hall Published: 27 Jun 1997
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Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience
by Jonathan M. Tisch, Karl Weber
ISBN 13: 9780470043554
Format: Hardcover (272 pages) Publisher: John Wiley & Sons Published: 27 Mar 2007
Services Management: An Integrated Approach
by Mr Bart Van Looy,Roland Van Dierdonck,Paul Gemmel
ISBN 13: 9780273673538
Format: Paperback (560 pages) Publisher: Financial Times/ Prentice Hall Published: 17 Jul 2003 Other Format: Paperback
Satisfaction Guaranteed
by Byrd Baggett
ISBN 13: 9781558532861
Format: Hardcover (126 pages) Publisher: Rutledge Hill Press,U.S. Published: 01 Mar 1994
Dealing with Difficult People (Creating Success, 47)
by Roy Lilley
ISBN 13: 9780749456603
Format: Paperback (160 pages) Publisher: Kogan Page Published: 03 Jan 2010 Other Format: Paperback
Customer Connections: New Strategies for Growth
by Robert E Wayland, Paul M Cole
ISBN 13: 9780875847993
Format: Hardcover (267 pages) Publisher: Harvard Business School Press Published: 01 Sep 1997
Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace
by Mark Dawes,Denise Winn
ISBN 13: 9781899398027
Format: Paperback (148 pages) Publisher: Human Givens Publishing Ltd Published: 30 Nov 1999
Think Like Your Customer: A Winning Strategy To Maximize Sales By Understanding And Influencing How And Why Your Customers Buy (MARKETING/SALES/ADV & PROMO)
by Bill Stinnett
ISBN 13: 9780071441889
Format: Illustrated (288 pages) Publisher: McGraw-Hill Published: 01 Nov 2004
Dealing With Demanding Customers: How To Turn Complaints Into Opportunities
by David Martin
ISBN 13: 9780273607298
Format: Paperback (192 pages) Publisher: Financial Times/ Prentice Hall Published: 22 Aug 1994
Waiter Rant
by The Waiter
ISBN 13: 9781848540187
Format: Paperback (320 pages) Publisher: John Murray Published: 06 Aug 2009
Managing Customer Value: Creating Quality and Service That Customers Can See
by Bradley T. Gale
ISBN 13: 9780029110454
Format: Hardcover (424 pages) Publisher: Macmillan Publishers New Zealand Published: 01 Oct 1994
The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees (MGMT & LEADERSHIP)
by Peggy Carlaw,Vasudha K. Deming
ISBN 13: 9780077114763
Format: Paperback (209 pages) Publisher: McGraw Hill Professional Published: 01 Oct 2006 Other Format: Paperback