Buy Used and New Customer Services Books

Building Great Customer Experiences

by Colin Shaw,John Ivens

ISBN 13: 9780333990131

Format: Illustrated (242 pages)
Publisher: AIAA
Published: 13 Sep 2002
Other Format: Illustrated

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Return on Customer: Creating maximum value from your scarcest resource

by Don Peppers,Martha Rogers,Ph.D.

ISBN 13: 9781904879343

Format: Paperback (256 pages)
Publisher: Cyan Books and Marshall Cavendish
Published: 15 Sep 2005

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Total Customer Service: The Ultimate Weapon

by William H. Davidow,Bro Uttal

ISBN 13: 9780060920098

Format: Paperback (240 pages)
Publisher: HarperCollins
Published: 07 Aug 1990

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The Market Driven Organization: Attracting and Keeping Valuable Customers

by George S. Day

ISBN 13: 9780684864679

Format: Hardcover (304 pages)
Publisher: Free Press
Published: 15 Dec 1999

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The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

by W. Earl Sasser Jr.,Leonard A. Schlesinger,James L. Heskett

ISBN 13: 9780684832562

Format: Illustrated (320 pages)
Publisher: Free Press
Published: 03 Jun 1997

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The Referral of a Lifetime - The Networking System that Produces Bottom-Line Results... Every Day! (Ken Blanchard)

by Templeton

ISBN 13: 9781576752401

Format: Hardcover (132 pages)
Publisher: Berrett-Koehler
Published: 01 Jun 2003

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Beans: Four Principles for Running a Business in Good Times or Bad: A Business Fable Taken from Real Life

by Leslie Yerkes, Charles Decker, Bob (Foreword) Nelson

ISBN 13: 9780787967642

Format: Hardcover (180 pages)
Publisher: John Wiley & Sons
Published: 04 Jun 2003

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Eight to Great: Eight Steps to Delivering an Exception Customer Experience

by Greg Gianforte

ISBN 13: 9781419695582

Format: Paperback (124 pages)
Publisher: Booksurge Llc
Published: 10 Jul 2008

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Bag the Elephant: How to Win and Keep Big Customers

by Steve Kaplan

ISBN 13: 9781885167620

Format: Hardcover (208 pages)
Publisher: Bard Press
Published: 01 Sep 2005

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Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive

by Jim Sterne

ISBN 13: 9780471382584

Format: Paperback (368 pages)
Publisher: John Wiley & Sons
Published: 01 Jun 2000

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Inconvenience Stores: One Year in U.K. Customer Service

by Mark Bradley

ISBN 13: 9780954867812

Format: Paperback (176 pages)
Publisher: Ardra Press
Published: 01 Dec 2004

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Life After the 30–Second Spot: Energize Your Brand With a Bold Mix of Alternatives to Traditional Advertising (Adweek Books)

by Joseph Jaffe

ISBN 13: 9780471718376

Format: Hardcover (304 pages)
Publisher: John Wiley & Sons
Published: 01 Jul 2005

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