Buy Used and New Customer Services Books

Creating a Company for Customers: How to Build and Lead a Market Driven Organisation (Financial Times Series)

by Prof Malcolm Mcdonald, Prof Martin Christopher, Dr Simon Knox, Prof Adrian Payne

ISBN 13: 9780273642497

Format: Hardcover (256 pages)
Publisher: Financial Times/ Prentice Hall
Published: 13 Dec 2000

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The Mind of the Customer: How the World's Leading Sales Forces Accelerate Their Customers' Success (MARKETING/SALES/ADV & PROMO)

by Richard Hodge,Lou Schachter

ISBN 13: 9780071470278

Format: Illustrated (272 pages)
Publisher: McGraw-Hill Education
Published: 01 Mar 2006

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Simply Better: Winning and Keeping Customers by Delivering What Matters Most

by Patrick Barwise,Sean Meehan

ISBN 13: 9780875843988

Format: Illustrated (216 pages)
Publisher: Harvard Business Review Press
Published: 12 Aug 2004

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Cisco QOS: Exam Certification Guide

by Wendell Odom, Michael J. Cavanaugh

ISBN 13: 9781587201240

Format: Hardcover (768 pages)
Publisher: Cisco Press
Published: 18 Nov 2004

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High Value Low Cost: How to Create Profitable Customer Delight (Financial Times Series)

by Brian Plowman

ISBN 13: 9780273604372

Format: Hardcover (267 pages)
Publisher: Financial Times/ Prentice Hall
Published: 05 Aug 1994

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Competing on Value: Bridging the Gap Between Brand and Customer Value (Financial Times Series)

by Dr Simon Knox, Stan Maklan

ISBN 13: 9780273631057

Format: Hardcover (288 pages)
Publisher: Financial Times/ Prentice Hall
Published: 25 Mar 1998

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Return on Customer: Creating maximum value from your scarcest resource

by Don Peppers,Martha Rogers,Ph.D.

ISBN 13: 9781904879343

Format: Paperback (256 pages)
Publisher: Cyan Books and Marshall Cavendish
Published: 15 Sep 2005

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Customers.Com: How to Create a Profitable Business Strategy for the Internet and Beyond

by Patricia B. Seybold,Ronni T. Marshak

ISBN 13: 9780812930375

Format: Hardcover (360 pages)
Publisher: Times Books
Published: Nov 1998

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The Market Driven Organization: Attracting and Keeping Valuable Customers

by George S. Day

ISBN 13: 9780684864679

Format: Hardcover (304 pages)
Publisher: Free Press
Published: 15 Dec 1999

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The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

by W. Earl Sasser Jr.,Leonard A. Schlesinger,James L. Heskett

ISBN 13: 9780684832562

Format: Illustrated (320 pages)
Publisher: Free Press
Published: 03 Jun 1997

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Inconvenience Stores: One Year in U.K. Customer Service

by Mark Bradley

ISBN 13: 9780954867812

Format: Paperback (176 pages)
Publisher: Ardra Press
Published: 01 Dec 2004

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The Customer Revolution: How to Thrive When Customers Are in Control

by Patricia B. Seybold, Ronni T. Marshak, Jeffrey M. Lewis

ISBN 13: 9780609607725

Format: Hardcover (416 pages)
Publisher: Crown Business
Published: Mar 2001

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