Reorganize for Resilience: Putting Customers at the Center of Your Business
by Ranjay Gulati
ISBN 13: 9781422117217
Format: Hardcover (288 pages) Publisher: Harvard Business Review Press Published: 01 Jan 2010
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Batteries Included!: Creating Legendary Service
by Nigel Barlow
ISBN 13: 9780712680684
Format: Paperback (288 pages) Publisher: Random House Business Published: 01 Jun 2001 Other Format: Hardcover
The Customer Challenge
by Tom. Johnson
ISBN 13: 9780273626336
Format: Hardcover (256 pages) Publisher: Financial Times/ Prentice Hall Published: 27 Jun 1997
Satisfaction Guaranteed
by Byrd Baggett
ISBN 13: 9781558532861
Format: Hardcover (126 pages) Publisher: Rutledge Hill Press,U.S. Published: 01 Mar 1994
Customer Connections: New Strategies for Growth
by Robert E Wayland, Paul M Cole
ISBN 13: 9780875847993
Format: Hardcover (267 pages) Publisher: Harvard Business School Press Published: 01 Sep 1997
Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace
by Mark Dawes,Denise Winn
ISBN 13: 9781899398027
Format: Paperback (148 pages) Publisher: Human Givens Publishing Ltd Published: 30 Nov 1999
How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
by Jeffrey J. Fox
ISBN 13: 9780786865956
Format: Hardcover (192 pages) Publisher: Hachette Books Published: May 2000 Other Format: Hardcover
Dealing With Demanding Customers: How To Turn Complaints Into Opportunities
by David Martin
ISBN 13: 9780273607298
Format: Paperback (192 pages) Publisher: Financial Times/ Prentice Hall Published: 22 Aug 1994
Managing Customer Value: Creating Quality and Service That Customers Can See
by Bradley T. Gale
ISBN 13: 9780029110454
Format: Hardcover (424 pages) Publisher: Macmillan Publishers New Zealand Published: 01 Oct 1994
Manager's Guide to Excellence in Public Relations and Communication Management (Routledge Communication Series)
by David M. Dozier
ISBN 13: 9780805818109
Format: Paperback (272 pages) Publisher: Routledge Published: 01 Jul 1995
Valuing Your Customers: From Quality Information to Quality Relationships Through Database Marketing (Quality in Action)
by Angus Jenkinson
ISBN 13: 9780077079505
Format: Hardcover (384 pages) Publisher: McGraw-Hill Education / Europe, Middle East & Africa Published: 01 Aug 1995
Revolutionize Your Customer Experience
by Colin Shaw
ISBN 13: 9781403936035
Format: Illustrated (240 pages) Publisher: Palgrave Macmillan Published: 23 Sep 2004