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Dealing with Difficult People (Creating Success, 47)

by Roy Lilley

ISBN 13: 9780749456603

Format: Paperback (160 pages)
Publisher: Kogan Page
Published: 03 Jan 2010
Other Format: Paperback

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Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace

by Mark Dawes,Denise Winn

ISBN 13: 9781899398027

Format: Paperback (148 pages)
Publisher: Human Givens Publishing Ltd
Published: 30 Nov 1999

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Dealing With Demanding Customers: How To Turn Complaints Into Opportunities

by David Martin

ISBN 13: 9780273607298

Format: Paperback (192 pages)
Publisher: Financial Times/ Prentice Hall
Published: 22 Aug 1994

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Managing Customer Value: Creating Quality and Service That Customers Can See

by Bradley T. Gale

ISBN 13: 9780029110454

Format: Hardcover (424 pages)
Publisher: Macmillan Publishers New Zealand
Published: 01 Oct 1994

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Successful Customer Service: Get Brilliant Results Fast

by Pauline Rowson

ISBN 13: 9781854584823

Format: Paperback (216 pages)
Publisher: Crimson Publishing
Published: 15 Aug 2009

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Manager's Guide to Excellence in Public Relations and Communication Management (Routledge Communication Series)

by David M. Dozier

ISBN 13: 9780805818109

Format: Paperback (272 pages)
Publisher: Routledge
Published: 01 Jul 1995

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How to be Better at Customer Care (How to be a Better)

by Timothy R V Foster

ISBN 13: 9780749429454

Format: Paperback (174 pages)
Publisher: Kogan Page Ltd
Published: 01 Apr 1999

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Loyalty Myths: Hyped Strategies That Will Put You Out of Business –– and Proven Tactics That Really Work

by Timothy L. Keiningham,Terry G. Vavra,Lerzan Aksoy,Henri Wallard

ISBN 13: 9780471743156

Format: Illustrated (272 pages)
Publisher: Wiley
Published: 18 Oct 2005

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Are Your Customers Being Served?: How to Boost Profits by Delivering Exceptional Customer Service (Easy Step by Step Guides)

by Pauline Rowson

ISBN 13: 9780954804558

Format: Paperback (112 pages)
Publisher: Rowmark Ltd
Published: 05 Mar 2007

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Sun Tzu Strategies for Selling: How to Use The Art of War to Build Lifelong Customer Relationships (MARKETING/SALES/ADV & PROMO)

by . Gerald Michaelson

ISBN 13: 9780071427302

Format: Paperback (240 pages)
Publisher: McGrawHill Education
Published: 01 Oct 2003

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Scoring Points: How Tesco Continues to Win Customer Loyalty

by Terry Hunt

ISBN 13: 9780749435783

Format: Hardcover (272 pages)
Publisher: Kogan Page
Published: 03 Oct 2003

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Measuring Customer Satisfaction (50-Minute Series)

by Richard F. Gerson

ISBN 13: 9781560521785

Format: Paperback (112 pages)
Publisher: Crisp Publications Inc
Published: 10 Feb 1993

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