Customers.Com: How to Create a Profitable Business Strategy for the Internet and Beyond
by Patricia B. Seybold,Ronni T. Marshak
ISBN 13: 9780812930375
Format: Hardcover (360 pages) Publisher: Times Books Published: Nov 1998
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On Great Service: A Framework for Action
by Leonard L. Berry
ISBN 13: 9780029185551
Format: Illustrated (308 pages) Publisher: Free Press Published: 01 Apr 1995
Don't Just Relate - Advocate: A Blueprint for Profit in the Era of Customer Power
by Glen Urban
ISBN 13: 9780131913615
Format: Hardcover (256 pages) Publisher: Wharton School Publishing Published: 11 May 2005
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
by Robert Bacal
ISBN 13: 9780071444538
Format: Paperback (240 pages) Publisher: McGraw-Hill Education Published: 16 Feb 2005
Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life
by Stephen C. Lundin
ISBN 13: 9780786868681
Format: Hardcover (176 pages) Publisher: Hachette USA Published: Apr 2002 Other Format: Hardcover, Paperback
Eight to Great: Eight Steps to Delivering an Exception Customer Experience
by Greg Gianforte
ISBN 13: 9781419695582
Format: Paperback (124 pages) Publisher: Booksurge Llc Published: 10 Jul 2008
Bag the Elephant: How to Win and Keep Big Customers
by Steve Kaplan
ISBN 13: 9781885167620
Format: Hardcover (208 pages) Publisher: Bard Press Published: 01 Sep 2005
Inconvenience Stores: One Year in U.K. Customer Service
by Mark Bradley
ISBN 13: 9780954867812
Format: Paperback (176 pages) Publisher: Ardra Press Published: 01 Dec 2004
Raving Fans: A Revolutionary Approach to Customer Service
by Ken Blanchard,Sheldon Bowles
ISBN 13: 9780688123161
Format: Hardcover (138 pages) Publisher: Jossey Bass Published: 01 Jan 1996
The Practice of Market and Social Research: An Introduction
by Yvonne McGivern
ISBN 13: 9780273695103
Format: Paperback (576 pages) Publisher: Financial Times/ Prentice Hall Published: 21 Dec 2005 Other Format: Paperback
Service Operations Management: Improving Service Delivery
by Prof Robert Johnston,Graham Clark
ISBN 13: 9780273683674
Format: Paperback (516 pages) Publisher: Financial Times/ Prentice Hall Published: 03 Mar 2005 Other Format: Paperback
Market-driven Management: Using the New Marketing Concept to Create a Customer-oriented Company (Portable MBA)
by Frederick E. Webster Jr.
ISBN 13: 9780471595762
Format: Hardcover (336 pages) Publisher: John Wiley & Sons Published: 23 May 1994